Job Information
Feldman Automotive Group Experienced BDC Manager in xx, Michigan
At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team! Core Values* Honesty and Integrity * Respectful * Fanatical attention to detail * Team Player * Fun & Enthusiastic Benefits* Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance * Paid Time Off and 401k with Company match * Paid training and real career growth * Competitive compensation package * Employee discounts on Vehicle Purchase, Parts, Service and More! Responsibilities* Answer customer calls and establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email, scripts and templates * Provide customers with initial product information and direct them to the appropriate dealership resources * Present initial financing options based on customer needs * Follow up with leads that are not ready to make an appointment or no-show * Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Qualifications* At least one previous role based in customer service experience * Excellent teammate with collaborative attitude and eagerness to improve * Prompt and courteous demeanor * Positive and hardworking personality * Strong computer skills * Valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.