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Job Information
Reynolds American Direct Accounts Analyst II in Winston Salem, North Carolina
Direct Accounts Analyst II
Reynolds American is evolving at pace - truly like no other organization.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!
WE ARE LOOKING FOR A DIRECT ACCOUNTS ANALYST II
SENIORITY LEVEL: Entry Level
FUNCTION: Operations
LOCATION: Winston Salem, NC
ROLE POSITIONING AND OBJECTIVES
Reports to
Sr Manager Direct Accounts
Number of Direct Reports
NA
Core Relationships
Internal -
External -
Geographic Scope
Local
Travel Required
10%
This role is part of Operations: Wholesale and is responsible for providing world class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel. The Analyst will be accountable for direct account management proactively engaging with key personnel at assigned direct buying customers to address issues and opportunities related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions and Trade Marketing personnel regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and customer reports.
WHAT YOU WILL BE ACCOUNTABLE FOR
Review customer orders daily for assigned direct buying customers to provide proactive resolution to issues regarding out of stocks, changes in delivery dates and any pending transactions
Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods
Monitor, trouble-shoot and resolve problems relating to orders submitted via EDI and collaborate with internal functions and our direct customer’s technical personnel to resolve issues
Assist customers with our on-line ordering site Order Direct
Develop and review Promotion Execution status reports for key customers
Generate Tax Affidavits for State Tax reimbursements
Issue FICO credits and generate required financial documents
Actively participate in team projects and collaborate with multiple internal and external stakeholders
CAN THIS BE YOUR FUTURE ROLE?
Do you have strong analytical and problem-solving skills?
Can you make independent judgements to assess and resolve issues in a challenging and changing environment?
Do you have a customer focused mindset?
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
Bachelor’s Degree preferred, High School Diploma accepted and equivalent work experience (2-5 years)
Demonstrated ability to identify obstacles/issues and develop solutions to balance business and customer needs
Strong analytical and problem-solving skills
Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment
Strong interpersonal, oral and written communication skills
Demonstrated proficiency in Microsoft Office and SAP
BENEFICIAL
Previous SAP experience
Exposure to EDI
WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP
At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.
Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
Great Place to Work Certified
Brands sold in over 200 markets, made in 44 factories in 42 countries
Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
Diversity leader in the Financial Times and International Women’s Day Best Practice winner
Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.
Collaboration, diversity and teamwork underpin everything we do here at Reynolds American.We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
BENEFITS OVERVIEW
Benefit Information
The following is a general summary of the competitive compensation and benefit plans we offer:
401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
Company contributes an additional three percent to 401(k) whether employee participates or not
Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
Health Savings Account start-up contribution for employees who elect the high deductible health plan
Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
Company paid life insurance of 1x annual base pay ($50,000 minimum)
Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
Tuition reimbursement and student loan support
Dependent Scholarship Programs
Free confidential personal financial counselling service
On-site health centers and 24/7 fitness centers at certain company locations
A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
Health-care concierge service
Volunteer service opportunities
Extensive training opportunities
Company vehicle for eligible employees
Mobile phone allowance for eligible employees
Paid Leave:
Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
Paid Parental Leave + temporary reduced work schedule opportunity
Funeral Leave
Short-Term Disability Leave
Long-Term Disability Leave
Jury Duty Leave
Military Leave
Released Time for Children’s Education
Community Outreach Leave
Other paid leave benefits, as required by state or local law
Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!
Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at TalentAcquisition@RJRT.com.
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