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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM’s largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately 600 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.

I. Job Summary

Researches account activity and resolves accounts through contact with customers demonstrating strong communication and interpersonal skills. This role will be expected to support policies, procedures and change initiatives as needed by management.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily. Other minor duties may be assigned.

• Initiates telephone and/or email contact with customers and cross functional teams, arranging for collection or account resolution

• Resolves collection disputes across areas; makes inquiries, researches account information, and follows-up with both internal and external customers.

• Maintains records of credit risk, accounts by logging activity in systems of record and reporting

• Responds to email / telephone communications from customers and investigate inquiries

• Investigates payment habits and schedules of clients across multiple segments and business units

• Works independently to establish portfolio management strategies.

• Works reconciliation of customer records by engaging customer and internal constituents to work the open issue(s) to resolution.

• Review, interpret, and clearly describe the terms and conditions of contracts

• Responsible for special projects

III. Supervisory Responsibilities

There are no supervisory responsibilities in this role.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: High School Diploma or GED (accredited).

• Experience: One (1) year of experience in collections, preferably in a business to business setting.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• None required.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

• Required to exert physical effort in handling objects less than 30 pounds occasionally;

• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rare;

• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rare;

• Normal setting for this job is: hybrid office setting.

The expected salary range for this position is $24/ hour. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran