Job Information
The Wilmington Convention Center Banquet Supervisor in Wilmington, North Carolina
[Banquet Supervisor *[Department: [Food and Beverage *[Reports To: [Food and Beverage Manager **[FLSA Status:[ Full-Time/Hourly/Non-Exempt
**[Summary [Under the direction of the Food and Beverage Manager, the Banquet Supervisor is responsible to oversee the day-to-day operations of food service events during assigned shifts. Leads and directs Banquet Servers (both part-time regular and temporary staff), greets guests in a courteous and service-oriented manner and follows established guest relations policies. Assists the Food and Beverage Manager in planning, scheduling, and monitoring services in support of scheduled events.
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- Pre-Event Duties
- In conjunction with the Food and Beverage Manager, assist in the development of pre-event plans regarding service arrangements, required staffing levels, section assignments, side work and equipment requirements.
- Consult with the Executive Chef to review Banquet Event Orders for menu, delivery timing and any special requests.
- Assist in the delivery of pre-function meetings for the briefing of event details with staff. Inspect uniforms, review menus and event itineraries.
- Oversee event set-ups according to client specifications, assisting Servers as needed.
- Inspect function space to ensure cleanliness, organization and ambiance.
- Event Service Duties
- Manage guest and employee concerns and complaints. Resolve problems within the scope of authority.
- Observe product served to ensure it is correctly garnished and arranged.
- Take orders, expedite products, make deliveries and serve guests, as needed, to ensure that quality service is maintained.
- Post-Event Duties
- Maintain Consumption Sheets for each event in support of the Food and Beverage Manager.
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``` - Ensure that all closing duties are completed before staff sign out. Complete all paperwork in accordance with departmental standards. - Provide feedback on staff performance to Food and Beverage Manager. Report disciplinary issues and participate in the counseling of employees.
- Other Duties
Notify Food and Beverage Manager of all pertinent information and irregularities occurring during assigned shifts.
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