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[The Training Coordinator is responsible for developing, implementing, and maintaining the Williams County Dispatch Center training program. ]{proxima-nova",serif"=""}

Examples of Duties

[The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.]{proxima-nova",serif"=""}

• Develops, coordinates, and monitors the training program for new and existing staff
• Ensures the training program follows federal, state, local, and other applicable regulations and standards
• Facilitates compliance by tracking and maintaining certifications and comprehensive training records
• Evaluates the existing training program, identifies opportunities for improvement, and implements approved changes
• Oversees the Communications Training Officer (CTO) and Emergency Medical Dispatch (EMD) programs
• Creates new training plans by identifying programs to meet organizational needs
• Organizes and conducts training sessions
• Maintains current knowledge of training techniques, developments, and best practices
• Assists in the recruitment and onboarding process in coordination with Human Resources
• Assists in completing quality assurance/quality improvement review
• Assists in the development of public safety policies, procedures, and guidelines
• Assists with 911 Telecommunicator duties in crucial situations
• Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.

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