Enable America Jobs

Description

eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. eProductivity’s integrated and automated software offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With several offices worldwide, including in Bangalore, and over thirty-years dedicated to delivering best-in-class technology to the packaging and printing industries, it is our deeply held philosophy that eProductivity Software succeeds when our customers thrive. For more information, visit us at www.epssw.com

Job Description:

The role of the Sr. Credit & Collections Representative includes business-to-business collections, customer account reconciliation and general administration of a set account portfolios.

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts;

• Advise customers of necessary actions and payment strategies; arrange payment plans for accounts with past due balances;

• Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules when required;

• Identify disputed accounts through research and customer notification; then make recommendations to business leadership for optimum business solutions and follow dispute resolution to completion to secure payment;

• Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes via a dispute tracker technology;

• Monitor creditworthiness of new & existing customers using D&B software and analyze financial statements;

• Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics;

• Manage credit holds and recommend third-party collections as appropriate

• Provide weekly cash forecast updates;

• Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management;

• Record information regarding the financial status of customers and the status of collection efforts; and

• Actively support team projects and goals;

Job Requirements:

• A. / B.A. preferred but not required;

• 5+ years working in a full service credit/collection environment with heavy emphasis on collections;

• Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);

• Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;

• Must possess excellent written and oral communication skills;

• Must be able to work independently and as part of a collections team;

• Ability to prioritize multiple tasks in a busy work environment;

• Proficiency with MS Office (particularly Excel, Word and Outlook);

• NetSuite experience is preferred; and experience with Salesforce.com and GetPaid a plus

At ePS, we are a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.

ePS - Empowering Packaging and Print