Enable America Jobs

Job Description:

Under a significant level of guidance and direction, provides customer service for one product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures.

Specific Responsibilities:

Delivers quality service to clients via phone, email, chat, and other avenues

Develops and maintains a basic working knowledge of a single product

Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Performs data input, maintaining strong prioritization and organization

Documents all interactions

Live the company Values:

Act with uncompromising integrity

Provide outstanding service and build trusted relationships

Drive innovation in our products and services and continually improve our processes

Work in partnership and support each other

Be personally accountable and deliver on commitments

Treat each other with respect and dignity

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.