MetLife Sr. Technology Liaison in West Des Moines, Iowa

Job Location: United States : West Des Moines : Iowa Alternate Job Location: United States : Tampa : Florida ; Warwick: Rhode Island; Cary : NC

Role Value Proposition:

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation. This role, for a Sr. Technology Liaison, will provide information and helps resolve user problems regarding department systems. Acts as a liaison between the business and IT personnel to support the unit’s technology needs; represent user area in all system enhancements and design activities. Reviews user requests, conducts data gathering interviews, documents business specifications, and manages technology projects until completion.

Key Responsibilities:

  1. Oversees large projects that span across multiple areas, functions, and/or lines of business that include various phases and moderately sized project teams.

  2. Serves as a liaison between the business and the IT area, translating varied business needs into application software requirements by providing updates to business leadership regarding project status and the application and implementation of technology.

  3. Determines specific business application software requirements to address complex and varied business needs and analyses and designs solutions to complex and varied business needs.

  4. Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met.

  5. Manages critical relationships with IT, consultants and vendors, internal end users, and business customers/leadership.

  6. Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:


  • High School diploma

  • 8+ yrs. related experience.

  • MS Project experience


  • Bachelor’s degree

  • 10+ yrs. related experience.

  • FaStrong customer satisfaction focus.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 97704