Job Information
Fedcap Operations Manager in Washington, District Of Columbia
Position Summary:
The Operations Manager Operations is responsible for the oversight and management of the operations of the program, including timekeeping, customer flow and logistics, scheduling, supplies, and facilities. The candidate should have a strong operational background, attention to detail, and a willingness and desire to work with at-risk and vulnerable populations. They will reflect the Fedcap values of teamwork, collaboration, and innovation.
Two separate programs comprise our Workforce Development contract with the District of Columbia’s Department of Human Services (DHS); Job Placement’s primary focus is Customer placement into unsubsidized employment; and Education and Occupational Training’s primary focus is to enhance a customer’s skill level through education and training to be referred to a Job Placement program after receiving credentials. Additional details provided below:
Education and Occupational Training (EOT): Case management supports, barrier removal, development and monitoring of training programs, possible on-site training with industry recognized credentials. Outreach and non-compliance support services.
Job Placement (JP): Case management supports, barrier removal, job readiness training, job development services, services to assist with career advancement, retention services. Outreach and non-compliance support services.
Essential Job Functions:
Provide oversight and daily management of operational areas including timekeeping, billing, facilities, and reception.
Ensure proper and accurate daily timekeeping for all customers.
Manage the distribution, collection, and billing of stipends and incentives for customers.
Ensuring all databases, participant and staff computers, printers, etc. are functioning properly and liaison with IT when necessary.
Ensure proper and accurate audits are submitted to the district per audit timeline.
Ensure proper and accurate invoice is submitted to the district per invoice timeline.
Order ordering, distribution, and billing of discrete work-related expense items.
Order and maintain office supplies.
Ensuring the proper upkeep of the building and oversee the maintenance team, liaison with building facilities when necessary.
Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
Education and Experience :
Four-year college degree in Nonprofit Management or a related field
A minimum of 5 years of relevant experience in operations, human resources, education, or a related field.
A minimum of 3 years management experience or comparable work-related experience and/or work experience determined to be acceptable to the agency.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Equal Opportunity Employer