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U.S. Bank Quality and Continuous Improvement Specialist in Warsaw, Poland

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Responsibilities:

  • Responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency.

  • Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining recommended technical and procedural improvements.

  • Analyzes costs of existing operations and estimates cost savings to be achieved by implementing proposed changes; makes recommendations based on analysis.

  • Participates in the modification of existing applications or development of new applications.

  • Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting.

  • Ensures all documentation and requests comply with established policies and procedures.

  • Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed.

  • Writes test plans and performs tests of new systems and modifications to existing systems.

  • Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.

Basic Qualifications

  • Bachelor’s degree, or equivalent work experience

  • One to two years of related experience

Preferred Skills/Experience

  • Developing knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit

  • Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders

  • Basic understanding of project management and testing methodology and procedures

  • Ability to develop test schedules, review testing plans, track test issues and report on test results

  • Good analytical and forecasting skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to work as part of a project team

  • Effective verbal and written presentation and communication skills

  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

  • Nice to have: Know-how of analysis and BPMN process mapping and govern projects using Lean Six Sigma methodology: Gen AI implementation., Mapping processes, Power BI, DMAIC, Lean Six Sigma Green Belt

What we offer:

  • Full time position, employment agreement;

  • Hybrid working model;

  • Excellent package including complex medical care, group insurance, Multisport card;

  • You can recommend friends in Referral Program and collect awards

  • Highly professional, multicultural environment and high standards of work;

  • Clearly defined career path (experts or managers), wide range of trainings - online trainings also available at home trainings in classroom, funding for learning foreign languages;

  • Work in a dynamic team with a supportive inclusive culture and strong values;

  • Interaction with Clients and Colleagues across the globe;

  • You will work in an inspiring atmosphere. We work together and celebrate together - everyone will find something for themselves

  • Offices in a convenient location in Warsaw, easily accessible by Metro + bus

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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