Citi Infrastructure Sr. Manager in Warsaw, Poland
Primary Location: Poland,Mazowieckie,Warsaw
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18036275
Manage DBA team of 35-40 DBA consultants during EMEA Business hours
DBA Management single point of contact/Escalation for all Business Critical Production/COB issues during the EMEA regional business hours
Notifies CTI Senior Management & keep them updated on all ongoing Business Critical issues during the regional shift.
Work closely with the Clients/Business, Incident Management team & peer Infrastructure teams to ensure progress & resolution during Business Critical incidents.
Responsible for ensuring adequate 8x7 DBA coverage for EMEA region
Ensure standard monitoring, maintenance & compliance tools are implemented and functioning without issues for the regional Production environments.
Ensure Change Review and Approval for Production changes for their region on a weekly basis.
Provide daily status on the incidents/issues to Senior DBA Management team at close of business day.
Ensure any business critical handover activity is coordinated with peer regional support managers.
Periodically review Repetitive trends & Capacity issues for regional Production environment.
The candidate should have good working knowledge of Oracle, Sybase and MSSQL Databases
Around 10 years managing Production Support activities related to Databases.
Around 5 years in a Lead position to handle Business Impacting Incidents, communicate effectively with the Clients as an asset
Familiar with Service Now specifically with Incident, Change and Request Management
Drive Business Impacting Incidents to Closure
Perform Root Cause analysis and impact analysis on DB estate
Conduct Client Meeting to review and proactively improve stability of Database environment
Manage Vendor resources and ensure measurement of KPIs and SLAs
Work with regional DBA Managers to ensure proactive Capacity and Performance management of DB estate
Opportunity to develop in an international environment in one of the greatest financial institutions worldwide
Attractive and stable employment conditions
A chance to develop your own career across a number of diverse, growing functions
Social benefits (medical care, Benefit System, life insurance, pension scheme)
Working with interesting people!