Citi Infrastructure Sr. Manager in Warsaw, Poland

  • Primary Location: Poland,Mazowieckie,Warsaw

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18036275

Description

Description:

  • Manage DBA team of 35-40 DBA consultants during EMEA Business hours

  • DBA Management single point of contact/Escalation for all Business Critical Production/COB issues during the EMEA regional business hours

  • Notifies CTI Senior Management & keep them updated on all ongoing Business Critical issues during the regional shift.

  • Work closely with the Clients/Business, Incident Management team & peer Infrastructure teams to ensure progress & resolution during Business Critical incidents.

  • Responsible for ensuring adequate 8x7 DBA coverage for EMEA region

  • Ensure standard monitoring, maintenance & compliance tools are implemented and functioning without issues for the regional Production environments.

  • Ensure Change Review and Approval for Production changes for their region on a weekly basis.

  • Provide daily status on the incidents/issues to Senior DBA Management team at close of business day.

  • Ensure any business critical handover activity is coordinated with peer regional support managers.

  • Periodically review Repetitive trends & Capacity issues for regional Production environment.

Qualifications

Requirements :

  • The candidate should have good working knowledge of Oracle, Sybase and MSSQL Databases

  • Around 10 years managing Production Support activities related to Databases.

  • Around 5 years in a Lead position to handle Business Impacting Incidents, communicate effectively with the Clients as an asset

  • Familiar with Service Now specifically with Incident, Change and Request Management

  • Drive Business Impacting Incidents to Closure

  • Perform Root Cause analysis and impact analysis on DB estate

  • Conduct Client Meeting to review and proactively improve stability of Database environment

  • Manage Vendor resources and ensure measurement of KPIs and SLAs

  • Work with regional DBA Managers to ensure proactive Capacity and Performance management of DB estate

We offer:

  • Opportunity to develop in an international environment in one of the greatest financial institutions worldwide

  • Attractive and stable employment conditions

  • A chance to develop your own career across a number of diverse, growing functions

  • Social benefits (medical care, Benefit System, life insurance, pension scheme)

  • Working with interesting people!