Job Information
Commonwealth of Pennsylvania Tourist Information Counselor in Warfordsburg, Pennsylvania
Reference #: 4376872 THE POSITION Are you enthusiastic about assisting travelers and offering them the finest advice for their trips? The Fulton County Welcome Center is currently seeking a Tourist Information Counselor to join our team. As a counselor, you will have a crucial role in guaranteeing that visitors to the Welcome Center receive exceptional support, guidance, and materials to enrich their travel experiences. If you excel at providing efficient and precise information, and if you relish interacting with individuals from diverse backgrounds, then this is the ideal chance for you. Apply now and contribute to the creation of unforgettable travel memories for our visitors!
DESCRIPTION OF WORK In this position, your main responsibility will be to provide excellent customer service to all stakeholders of the PennDOT Welcome Center, including the traveling public, tourism industry partners, internal customers, employees, and vendors. You will be responsible for providing travelers with important information about their visit to Pennsylvania, such as directions and hotel accommodations, in order to promote and encourage travel throughout the state. Additionally, you will play a key role in enhancing PennDOT's tourism outreach efforts and strengthening partnerships with the industry through various activities such as special programming, information tours, travel shows, and related events. You will also be expected to assist with other travel-related tasks as assigned by your supervisor or division manager. It is important to maintain effective and knowledgeable communication to ensure the smooth operation of the Welcome Center Division.
Interested in learning more? Additional details regarding this position can be found in the .
Work Schedule and Additional Information:
Full-time employment, 40 hours per week Hours of operation are 7:00 AM to 7:00 PM. Work hours are temporarily 9:00 AM to 5:30 PM, Monday - Friday, with 30-minute lunch. You will be required to report to work during periods of inclement weather, unless directed otherwise, as part of PennDOT's mission is to serve the traveling public. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements:
One year of experience in work involving public contact; or
An equivalent combination of experience and training.
Additional Requirements:
You must be willing and able to work in and commute to Fulton County PennDOT Welcome Center: I-70 Westbound, 1/2 Mile West of PA/MD Border, Warfordsburg, PA 17267 You must possess one year of customer service experience. You must possess one year of work experience involving public contact. You must possess experience working with computers. You must possess experience answering phones, composing emails; compiling reports; tracking office activities and inventory; data entry; and filing. You must be able to perform essential job functions. Preferred Qualifications (not required): Level of education How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply w th the above application requirements may eliminate you from consideration for this position.
Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.