Job Information
S & S Hospitality General Manager, Hotel in Wahpeton, North Dakota
JSND Job Order #894328;
*S and S Hospitality in Wahpeton is seeking a General Manager for a full time position.
SUMMARY: Manages organization to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors
ESSENTIAL FUNCTIONS:*
- Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and price points
- Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
- Ensures staff received proper training for each position, including safety training and standard operating procedures
- Allocate funds, authorizes expenditures and assists Owners in budget planning
- Monitors cost controls on a regular basis
- Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with agents and accounts; and coordinating sales promotions
- Ensures Quality Assurance, public access areas, and outside grounds for cleanliness and appearance
- Answers patrons complaints and resolves problems to maintain Guest Satisfaction
- Handles and resolves employee issues
- Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Ensures bank deposits are made daily, including weekends and holidays
- Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
- Audits daily reports and processes monthly paperwork
- Orders supplies and equipment as needed and in accordance to company procedures
- Available 24/7 with reliable transportation
- All other duties as assigned
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies :
Problem-Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal - Maintains confidentiality.
Oral Communication - Responds well to questions; Demonstrates group presentation skills;
Team Work - Contributes to building a positive team spirit.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results.
Managing People - Makes self available to staff; Provides regular performance feedback;
Develop subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Commits to long hours of work when necessary to reach goals.
Initiative - Asks for and offers help when needed.
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; E hibits sound and accurate judgment; Includes app