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Summary Positions under this announcement are being filled using a Direct Hire Authority (DHA) . For information on the Recruitment Incentive please reference the Additional Information section of this announcement. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Responsibilities WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Wage and Investment Service Center- Accounts Management The following are the duties of this position at the full working level. Responds to taxpayer's inquiries regarding preparation of a variety of tax returns, related schedules, and other documentation. Resolves account inquiries; advises taxpayers of enforcement actions; and manages sensitive case problems designated as requiring special case handling. Analyzes and resolves tax processing problems. Adjusts taxpayer accounts; prepares and issues manual refunds; performs multiple credit transfers; and computes tax, penalty, and interest (including restricted interest). Secures payment of delinquent taxes and filing of delinquent returns. Recommends lien and/or levy action, including supporting information for release. May serve as a technical advisor, OJT coach, classroom instructor, or reviewer; provides technical assistance on systemic problems and inconsistencies in IRMs. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-07, then you may move from a GS-05 to a GS-07 in as little as two years. CONDITIONS OF EMPLOYMENT: These are full-time seasonal positions. The initial season is 6-8 months and can be extended. Tour of Duty: Shifts vary by location as indicated in the vacancy by location breakout. There is not a guarantee you will be selected for the tour of duty you prefer. See announcement verbiage for availability by location. Training may be conducted during a Tour of Duty (TOD) other than the one you were selected for. You will return to your permanent TOD once training is complete. Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete. May be eligible for telework based on IRS policy. Must meet eligibility requirements. While this job is telework eligible, you will be required to report to your assigned post of duty (POD) at least two (2) days per pay period. Employees are required to be within a 200-mile radius of their assigned POD while in a telework status. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder, if you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. As another reminder, depending on the location you are selected for, you may be required to report to the office every day throughout the duration of training, which could be up to 10 weeks. We will be filling approximately 278 positions across the following business divisions and locations. More vacancies may be filled as needed in the following locations. Wage and Investment: 278 vacancies for W&I Accounts Management- Tours of Duty TODs vary by location and will be assigned upon selection. Day Shift hours are between 6:00 AM and 6:00 PM, and Swing Shift hours are between 2:00 PM and 2:00 AM. Andover, MA: 25 seasonal Day Shift or Swing Shift Austin, TX: 35 seasonal Swing Shift Chamblee, GA: 30 seasonal - 15 Day Shift, 15 Swing Shift Covington, KY: 30 seasonal - 15 Day Shift, 15 Swing Shift Fresno, CA: 30 seasonal Day Shift Holtsville, NY: 25 seasonal Day Shift Kansas City, MO: 43 seasonal - 23 Day Shift, 20 Swing Shift Memphis, TN: 30 seasonal - 15 Day Shift, 15 Swing Shift Ogden, UT: 30 seasonal - 25 Day Shift, 5 Swing Shift Requirements Conditions of Employment Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies. The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the losing date of this announcement OR time of referral: SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 level in the Federal Service. Examples of specialized experience includes Specialized experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of this position. This may be paid or non-paid experience. Examples of qualifying experience include experience performing a variety of miscellaneous tasks involving researching and processing financial documents, reviewing information and determining corrective action on accounts, researching for missing/unclear accounting information and reviewing financial documents submitted for completeness. OR EDUCATION: You may substitute education for specialized experience as follows: A Bachelor's degree or four years of education above high school in any field of study from an accredited business, secretarial or technical school, junior college, college or university. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. For more information on qualifications please refer to OPM's Qualifications Standards. Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions. Additional Information A 1-year probationary period is required. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. This is a bargaining unit position. Tour of Duty: Day Shift (Between 6:00 am - 6:00 pm) and Swing Shift (Between 2:00 pm - 2:00 am) Alternative work schedule, staggered work hours or telework may be available. A recruitment incentive has been authorized for eligible, highly qualified applicants. The incentive will be $2,000 and will require a two-year service agreement. The service agreement details will be provided to new employees prior to entrance on duty. This monetary incentive will be disbursed as outlined in the service agreement. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Season length is from 6-8 months. Employees who work a seasonal work schedule are placed in non-pay status or recalled to duty as workload or budget dictates and in accordance with their seasonal employment agreement. If this position is designated as hard to fill and you were referred by an IRS employee, the employee may be eligible to receive a bonus for referring you under The Employee Referral Bonus Program (ERBP), recruiting strategy. Though many locations may be listed, you will be limited to a maximum of 1 location choice. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 09/16/2024. This announcement will establish an inventory of applicants. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they come available. We are projecting approximately 278 vacancies may be filled during the life of this register. It is anticipated that there will be a significant interest in the announcement. This announcement may be closed early if sufficient applicants apply to fill the anticipated vacancies.