Job Information
Glory Global Solutions Service Director - EMEAD in United States
Service Director - EMEAD
City/State
Location Europe - Flexible Location
Department Service - Service Management
Apply Now (https://lde.tbe.taleo.net/lde02/ats/careers/v2/applyRequisition?org=GGS&cws=74&rid=8584)
ROLE TITLE: Service Director - EMEAD
FUNCTION: Service
REGION: EMEA
REPORTING: VP, EMEA, Russia and CIS (Distribution)
LOCATION: Europe, Flexible
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSE
The Service Director is accountable for the delivery of service to our customers and the profitability of that service. The position is responsible for building and sustaining relationships with strategic partners and customers in addition to the given day to day general management challenges. The position will require frequent travel within region, and occasional travel beyond the region is expected. This position recognises the need for a high calibre business professional to drive the business forward.
The role has full functional accountability for all aspects of customer service performance.
MAIN RESPONSIBILITIES
Consistent achievement of customer service performance targets
Productivity of the service organisation
Management of the Repair Centre organisation in Turkey
Management of the hardware and software service teams within the Distribution team
Organisation of the service business to meet customer and market requirements
Optimisation of the core business processes to ensure continuous customer satisfaction
Commercial development of the service business Strategy and action plans to increase market penetration and to enhance market position
Working with the Sales and Marketing team to develop and exploit new business opportunities
Spares and logistics function including warehousing and distribution activities and working capital (spares stock)
Repair services
International projects in support of the global customer service strategy
Service P&L performance
Budget accountability
REQUIRED EXPERIENCE AND QUALIFICATIONS
Experience:
Service business management essential. Possibly background in office equipment, medical, IT service or multi-vendor service
Experience of high level business-to-business relationship management
Leadership and team building experience
Proven track record in an equivalent sized organisation
Sales and marketing experience preferred
Qualifications:
· Business degree (desirable)
REQUIRED SKILLS AND COMPETENCIES
· Fluent in English (essential) and another language (desirable)
· A strategic thinker
· Pragmatic
· Excellent communication skills
· Able to work confidently in a small close knit management team, with the respect of peers
· Creative and flexible thinker
· Good negotiation skills
· Self-assertive
GLORY SPIRITS
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Value Creation - strive to create value for customers
Self-Starter - understand the objectives of your own work and are proactive in achieving goals
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity - understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics
Own Growth -leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers.
EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf