Job Information
NTT America Solutions, Inc. Senior Principal, Global Business Services - Process Success Specialist in United States
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Senior Principal Process Success Specialist is accountable for managing the strategy for successful adoption / consumption of key processes across the business. This role operates at a senior-level and focuses on driving process excellence, fostering innovation, and delivering positive impacts on a global Business Services (GBS) scale.
Working at NTT
Key Roles and Responsibilities:
Develops and executes the strategy to drive adoption and platform/process usage
Aligns diverse stakeholders across end-to-end processes
Maintains process integrity and contributes to business process adoption
Works with business and service providers to identify key focus areas to drive success
Works with the Global Process Owner to drive process optimisation and improvement once implemented
In conjunction with business (local/regional) and GBS team, drives usage of best practice policies and processes for the end-to-end processes
Takes a proactive role in understanding the processes to ensure process alignment across business and functional teams
Provides regular proposals for process transformation and improvement to Global Process Owner based on knowledge of focus areas to drive adoption
Maintains standard operating procedures
Oversees the process for change management to drive the adoption
Create culture for consistent client and employee experiences feedback
Collaborate with cross-functional teams to ensure that stakeholders needs are met, and issues are resolved in a timely and effective manner
Develop relationships with the key users and influencers, ensuring business solutions are understood and valued
Knowledge, Skills and Attributes:
Excellent practical knowledge of end-to-end processes in the value streams of (Op2O, 02B, S2I, R2R, H2R )
Excellent ability to identify key areas of continuous improvement and innovation
Excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with stakeholder groups
Communication and presentation skills (able to convey ideas concisely and persuasively)
Excellent influencing skills (e.g., able to influence stakeholders about the key changes required in line with business needs)
Excellent ability to manage stakeholders globally (this will require managing time zones and travel)
Excellent strategic thinking, leadership, and expertise in process optimisation and change management
Excellent analytical skills and the ability to derive insights from data
Project management expertise, including the ability to lead and manage cross-functional teams
Influential leadership style to guide teams and promote collaboration
Strong problem-solving skills and a proactive approach to addressing challenges
Familiarity with process mapping, reengineering, and optimisation techniques
Adaptability to evolving industry trends and emerging technologies
Academic Qualifications and Certifications:
Bachelors degree (Accounting or Business Management preferred)
Post graduate degree (Accounting or Business Management preferred) and/or equivalent job-related experience advantageous
Six Sigma Black Belt certification
Required Experience:
Significant demonstrated experience driving the adoption of standard functional processes on a common platform
Significant experience within a similar role, preferably a global IT services organisation
Significant experience in process improvement, change management, or related roles
Significant proven track record of leading global process improvement initiatives and driving positive results
Skills Summary
Business Acumen, Business Process Consulting, Business Process Documentation, Global Business, Process Consulting, Process Improvements, Value Stream Mapping (VSM)
Workplace type :
Hybrid Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
NTT America Solutions, Inc.
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