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RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management.

RLDatix has offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team.

What You Will Do

As a Senior Implementation Analyst on the Professional Services team, you will have the exciting opportunity to work with our Clients on the delivery of services related to implementation of RLDatix software. The ideal candidate will bring at least 4-5+ years of software implementation experience, enjoy working in a fast-paced highly collaborative environment and have stellar communication skills and a desire to work with software and end users.

 Provide subject matter expertise on the implementation of RLDatix software to meet project deliverables

 Hold requirements gathering sessions with clients

 Conduct remote and on-site implementation meetings and coordinate configuration of client databases

 Collaborate with other members of the RL implementation team on project management, technical implementation and training

 Provide leadership to Professional Service team members, helping to coach junior staff to develop their skills

 Develop documentation to support the standard implementation process

 Create and/or improve implementation templates, training and presentations

 Maintain a detailed status report and tracking of task completion on each project for internal project control

 Deliver remote and on-site training and consulting services to meet pilot and go live educational needs

 Participate in product and service development activities to enhance the value proposition for clients

 Improve product/service delivery in our Professional Services team by focusing on the work, maintain customer focus, and encourage acts of leadership

Skills/Experience/Competencies You Will Need

 Exceptional leadership skills with strong capabilities in planning and executing deliverables

 Excellent communication skills: oral and written communication, presentation and interpersonal skills

 Superior customer services by having proven initiative to drive projects forward to attain high client satisfaction

 Strong time and tasks management skills

 Strong negotiation skills and the ability to work with all levels of an organization both internally and externally

 Ability to thrive in diverse, fast-paced, entrepreneurial environment

 Ability to build consensus within project teams to ensure positive results.

 Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous

 Minimum 4-5 years of software implementation experience, preferably in a healthcare environment

 Healthcare background with broad industry knowledge is an asset

 Conversant in various tools for management, project planning and time tracking including MS Project and MS Excel

 Bilingual (English and French) an asset

 Ability to travel up to 25% domestically and internationally as needed

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.