Job Information
The Raymond Corporation Professional Services Coordinator - Remote US in United States
Job Title: Professional Services Coordinator
About our company: The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation, and growth. Our associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position: The Professional Services Coordinator is part of Raymond’s Customer Intelligence team. Our team helps Raymond’s customers get the most out of their iWarehouse forklift telemetry data by offering customer-facing training, data reviews, and custom analytics.
The Professional Services Coordinator works closely with the Professional Services Specialists and Managers, as well as our Data Analytics team, driving projects in a team setting. They are a key resource who helps ensure seamless customer response from our group.
This position is remote and requires approximately 10% travel. The selected candidate will be assigned west coast accounts and will need to cover hours through 5 p.m. Pacific time.
You will:
- Initiate customer outreach efforts, schedule customer engagement meetings, arrange for system access, and maintain service hour tracking
- Be instrumental in administering our onboarding programs and help drive the creation and maintenance of our standard work and internal documentation
- Provide key support to our account owners during customer engagements
- Be responsible for facilitating trainings with customers on how to utilize telematics data
- Exchange information and resolve issues with stakeholders inside and outside the Company over a variety of project-related issues
- Analyze current practices/procedures and make recommendations/decisions for change
- Maintain records with appropriate supporting material, and update records as necessary
- Review complex reports and data
- Provide customer-facing analysis, summaries, and resulting action plans
About the schedule: This position is remote work eligible.
If preferred, a hybrid schedule can be considered for candidates local to Greene, New York.
About remote work:
Fully remote candidates will be considered based on experience and skill set. Fully remote candidates may be required to travel to Greene, NY for onboarding and/or periodically throughout the year based on business need. To be considered for a fully remote position you MUST reside in one of the following states: Alabama, Arizona, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington or Wisconsin.
About you:
- A minimum of two years of project management experience is required.
- Technical expertise is not required but candidate needs to be familiar enough with concepts to communicate effectively with customers and internal technical stakeholders.
- Experience with training audiences, facilitating meetings/group exercises, or teaching.
- Heightened attention to detail and the ability to multitask in a fast-paced environment.
It would be great if you had:
- Bachelor’s degree in business administration, computer science, business intelligence or related field of study is preferred
- Experience using Excel and Powerpoint. Exposure to SQL and BI Tools.
About the total compensation package:
Salary - $58,714 - $75,279 per year. Compensation depends on the selected candidate’s education and experience.
Relocation – This position may qualify for relocation.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
- Vacation available on day 1
- 10 paid holidays
- Medical and Rx Plan options
- Dental and Vision Plan options
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Profit Sharing Plan based on annual profitability
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Tuition Aid Program