Job Information
Midwest One Bank Loan Servicing Specialist in United States
Overview
At MidWest One, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.
The Loan Servicing Specialist is responsible for post-closing commercial and consumer loan documentation and ongoing administrative and customer support for existing loan accounts.
Responsibilities
Services loan customers' existing loan account relationships:
Processes draw requests
Processes payments
Handles customer and internal inquiries
Handles payoff requests
Secures, maintains, and releases collateral.
Sets up, organizes, and images commercial and consumer and loan files.
Makes follow up phone calls and emails to customers and third parties to gather missing or expired documentation.
Responsible for incoming telephone calls from employees, customers, and third parties.
Uses Microsoft Word to:
Prepare letters and correspondence
Prepare various notifications
Type memos, emails, and various internal correspondence
Reviews loan documents and reports to ensure integrity of data input/stored in Navigator (bank’s mainframe system). May include note maintenance check back, file documentation reviews, or other compliance reviews.
Inputs, updates, and reviews data/reports from the document imaging system. May perform quality control review of scanned documents.
Supports Escrow Analysis, Hazard and Flood Insurance requirements and monitoring.
Monitor imaged loan files for missing and expired documentation.
Designs, maintains, pulls, and monitors reports and forms using Excel and Director.
Works on other related projects as assigned by department officers which may include:
Research
Spreadsheets
May act as a notary public for the bank.
Performs other duties in the market as assigned, such as miscellaneous filing and back up for other loan operations support staff.
Performs other duties as assigned
The Perks!
Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
Career development and c ontinuous learning opportunities
Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
100% vested 401(k) Retirement Plan with company match
Medical, Dental, and Vision insurance
Flex spending plan & Health savings accounts with employer contribution
Student Loan Debt Reduction Program & Tuition Assistance Plan
Employee Stock Ownership Plan
Employer provided group life insurance with option to purchase additional life insurance for you and your family members
Employer provided long term and short term disability insurance
Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
Wellness Program
Free banking services and other financial services discounts
Take Your Dog to Work Day in June
Employee Rally Day- a day of celebration and recognition !
Qualifications
Associates degree or equivalent combination of education and related work experience; or 6 months to one-year related experience and/or training; or equivalent combination of education and experience.
Experience with loan servicing is preferred.
We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.
Now that you know more about us and the position, next step is for you apply so we can learn about you!
Location : LocationUS-IA-Iowa City
StatusNon-Exempt
TypeFull-Time
CityIowa City
StateIA
Hours Per Week40
Benefits PackageYes - Full Time Package
Location : Address 2500 South Clinton Street