Job Information
Arena Technical Resources, LLC Help Desk Specialist in United States
Help Desk Specialist
Location: US
Job ID: 16440
Job Description
Job
Description:
Job Title: Help Desk Specialist
Location: Scott Air Force Base, St. Louis, MO
The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret).
Our client is seeking Help Desk Specialist in the greater St Louis, MO area at Scott Air Force in Illinois. This team provides the Air Mobility Command/A4 Resources and Integration Division technical support of Logistics eTools, technical support of the G081 Program Management Office, A4 staff, conference rooms, programming, training and program management support.
Key responsibilities will include:
-Providesend-user software and hardware troubleshooting.
-Receives calls and records user data usingRemedysoftware.
-Gathers data for creation of user accounts and guides new users through mandatory training.
-Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
-Administers e-mail, Microsoft office, etc.
-Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
-Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure.
-Maintains current knowledge of relevant technology as assigned.
-Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
-May route calls to product line specialists, application, or system support specialists.
-Maintains and updates records and tracking databases.
-Provides back-up assistance on other accounts as needed
-Alerts management to recurring problems and patterns of problems.
-Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
-Provides end-user software and hardware troubleshooting.
-Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
-Assists in the administration of e-mail, Microsoft office, etc.
-Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Qualifications:
-HS/GED, 1+ years of experience
-Active DOD Secret Clearance
-Security+ Certification/ IAT Level II certification / Information Assurance Technical (IAT) Level II Certification (i.e.: Security+ CE)
Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.
An Equal Opportunity
Employer M/F/D/V
Job
CategoryAdmin/Customer Support
Job
ID16440
Job
Title
Help Desk Specialist
Job
LocationScott AFB, St. Louis, MO
Hourly
Pay Rate
24.46
Annual
Pay Rate
-
#
Required1
Apply
ToKVL@atr.com