Job Information
House of Blues Head of Crowd Safety & Security in United States
Job Summary:
Company: Academy Music Group
Location: Remote working with travel to venues around the UK
Reports to: Chief Operating Officer
Working hours: Full time
Contract type: Permanent
Role Description
We are seeking a highly skilled and experienced individual to join our team as the Head of Crowd Safety and Security in the music venue sector. The ideal candidate will be Responsible for overseeing and implementing effective crowd management and safety protocols to ensure the well-being of patrons, staff, and performers during events at all AMG venues. This role requires strong leadership abilities, excellent communication skills, and a comprehensive understanding of crowd dynamics, safety regulations, and current security policies.
This position offers an exciting opportunity to play a key role in ensuring the safety and enjoyment of patrons and staff at our venues.
Academy Music Group Venues
O2 Academy Brixton, O2 Academy Birmingham, O2 Academy Bournemouth, O2 Academy Bristol, O2 Academy Edinburgh, O2 Academy Glasgow, O2 Academy Islington, O2 Academy Leeds, O2 Academy Leicester, O2 Academy Liverpool, O2 Academy Oxford, O2 Academy Sheffield, O2 City Hall Newcastle, O2 Forum Kentish Town, O2 Institute Birmingham, O2 Ritz Manchester, O2 Shepherds Bush Empire, O2 Victoria Warehouse Manchester
Who you are
Competencies / Skills / Knowledge / Experience
Proven experience in crowd management or event safety, in the music or entertainment industry.
Minimum of Level 5 Certification in crowd safety management.
Strong leadership skills with the ability to effectively motivate and manage a diverse team of third-party contractors.
Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.
In-depth knowledge of crowd behaviour, risk assessment techniques, and relevant safety regulations and standards.
Ability to remain calm and make quick, informed decisions in high-pressure situations.
Proficiency in relevant software applications for incident reporting, scheduling, and communication.
Behaviours
Ability to self-motivate and to work remotely.
Comfortable with UK travel across all venue sites.
What the role includes
Develop and implement comprehensive crowd safety plans for all events hosted at the music venues, ensuring compliance with relevant regulations and standards.
Lead a team of crowd safety personnel at each venue, including training, scheduling, and supervision, to ensure efficient execution of safety protocols.
Conduct thorough risk assessments of venue spaces and event layouts to identify potential hazards and develop mitigation strategies.
Collaborate with event organisers, promoters, and local authorities to coordinate emergency response procedures and evacuation plans.
Monitor crowd behaviour and dynamics during events, intervening proactively to prevent overcrowding, conflicts, or other safety hazards.
Stay updated on industry trends, best practices, and regulatory requirements related to crowd safety, and incorporate relevant changes into venue policies and procedures.
Conduct regular audits of safety equipment, such as barriers, exits, and emergency lighting, to ensure functionality and compliance with standards.
Act as the primary point of contact for crowd safety and security related enquiries and incidents, providing prompt and effective communication to stakeholders as needed.
Foster a culture of security awareness and accountability among venue staff and patrons through education, training, and proactive communication.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media. #AMG #LI-SL1 #LI-Remote
APPLICATION DEADLINE: Monday 20th May. We reserve the right to close applictions at any time so encourage early application.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.