Job Information
LGG Industrial Field Service Supervisor in United States
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com
ABOUT THIS OPPORTUNITY
Role Profile
Position: Field Service Supervisor
Job Location: Edwardsville
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers and other vendors. Reports to Regional Field Service Manager.
Responsibilities
Must maintain 100% commitment to safety policies and procedures
Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline
Plan, organize, direct, manage and evaluate all field service activities
Good understanding of overall Quality process and documentation;
Communicate general and quality-related concerns to management/End User
Provide onsite customer service and Directly interfaces with the customer to review the job prior to work starting to ensure everyone is on the same page and after the job is complete to ensure customer satisfaction
Lead field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice
Understands tools and machinery applicable to the job
Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing)
Makes recommendations to management with respect to product and process improvement
Skills and Abilities
Ability to work overtime hours and weekend work when required
Ability to travel to out-of-town jobs
Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
Must have excellent communication skills, both oral and written
Basic mechanical skills including the use of hand tools.
Basic computer skills including; internet and email.
Must be able to apply OSHA standards applicable and MSHA standards as applicable
Minimum Qualifications
3-5 years of experience in conveyor belt installation with mechanical and vulcanized splices and conveyor system maintenance
Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of conveyors and associated components
Must be at least 21 years of age
Must have a valid driver’s license and acceptable motor vehicle record
High school diploma/GED
Reliable transportation is a must
Must be able to work independently
Ability to safely drive a Company truck
Ability to see in color
Ability to work overtime, as required
Ability to pull, push, grasp, bend, lift and carry up to 50 lbs independently on a repeated basis
Ability to consistently move physically about worksite during the full workday
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Basic math skills
Ability to properly measure with a tape measure
Background checks, drug screening may be required (as warranted by Company, Customer or DOT requirements in working on-site and operating equipment)
Preferred Qualifications
5 or more years of experience in conveyor belt installation with mechanical and vulcanized splices and conveyor system maintenance
1-2 years of supervisory experience in a field service role preferred
OSHA 10 and MSHA certifications
First aid and CPR certifications
Total Rewards
Competitive compensation plan
Health Benefits: medical, dental, vision, short term and long-term disability
401(k) Plan
Paid time off
Equal Opportunity Employer
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through 11/27/ 2023.
LGG Industrial
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