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Community Program Supervisor–Family Health Services-California Children Services (Open & Promo)

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Community Program Supervisor–Family Health Services-California Children Services (Open & Promo)

Salary

$8,758.53 - $10,952.93 Monthly

Location

County of San Mateo, CA

Job Type

Full-Time

Job Number

G236N

Department

Family Health Services

Opening Date

04/25/2024

Closing Date

5/13/2024 11:59 PM Pacific

• Description

• Benefits

• Questions

Description

The Family Health Services Division of San Mateo County Health is seeking two Full-Time, regular Community Program Supervisors to join its California Children Services (CCS) Program.

California Children’s Services (CCS) is a State and County program for children and youth with special health care needs and CCS-qualifying medical conditions, from birth to age 21. As a medical case management program, CCS coordinates, authorizes, and provides diagnostic and treatment services for eligible children and youth, and in certain situations, may pay for medical services and equipment. The CCS program is also subcontracted by the Health Plan of San Mateo (HPSM) to administer the care coordination and utilization management for HPSM Whole Child Model (WCM) members.

Under the general direction of the CCS Administrator, the Community Program Supervisor will provide guidance, training, direction, and supervision to a unit/team in CCS, as well as ensuring compliance with reporting and audit requirements; preparing data reports in collaboration with the QA unit; ensuring program regulations, policies, and procedures are followed; ensuring quality assurance by performing reviews; planning and leading Quality/Process Improvement work; developing and implementing program and/or administrative goals for assigned functions; managing and standardizing activities in assigned program area; gathering data and metrics to support program goals; preparing a variety of special and periodic reports; collecting and analyzing information, supporting other units to function collaboratively and to ensure smooth and efficient service delivery.

In addition, the Community Program Supervisor will also be responsible for facilitating, planning, or participating in various program meetings on a regular basis. The Community Program Supervisor will participate in the selection and hiring process of CCS personnel under the lead of the Clinical Services Manager and provide for their training and professional development.

Currently, there are two regular, full-time, vacancies. The work hours for these vacancies are 8:00 am - 5:00pm, Monday-Friday, and will have a hybrid schedule working remotely and onsite at the CCS office at 801 Gateway Blvd, South San Francisco CA 94080.

The ideal candidate will possess the following:

• Bachelor’s degree from an accredited college or university in public administration, health care administration, social science, or a field related to the program area to which assigned; a master’s degree in Public Health or a related field is highly desired.

• At least 3 years of recent experience in CCS with knowledge of relevant California Children Services regulations, guidelines, policies and procedures is highly desired.

• Ability to maintain established standards of CCS Program and ensure that services are rendered in conformance with policy and procedural guidelines.

• Experience in utilizing different databases and electronic health systems.

• Ability to cultivate trust as a leader, promote teamwork, and operate within an interdisciplinary team (within and outside of Family Health).

• Willingness and ability to lead others and make decisions using an equity lens.

• Ability to be a strategic thinker skilled in leading change, trying new approaches and remaining open to learning for the purposes of ongoing systems improvement.

• Ability to be a fair, consistent, and strengths-based leader with extensive supervisory experience and has a track record of enlisting staff in continually improving services toward a unified purpose; nurtures and sustains strong and collaborative teams and brings out the best in others.

• Experience in working with culturally diverse communities/families and the ability to be culturally sensitive.

• Ability to focus on the details of the daily program activities, while maintaining a broad perspective of the agency’s philosophy, standards, and requirements.

• Ability to be an effective analyzer and problem solver, able to exercise sound judgment in decision-making.

• Ability to establish and maintain effective working relationships.

• Excellent communication skills both verbal and written.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Develop and implement program and/or administrative goals for assigned functions; monitor contracts and ensure compliance with contract and/or funding source requirements.

• Plan, assign, review and supervise the work of assigned staff; train staff and ensure staff professional development; develop individual and team performance.

• Evaluate employee performance, counsel employees and effectively recommend initial corrective action and other personnel decisions.

• Plan, organize, coordinate and direct the work of assigned administrative and/or service programs; train contractor staff and evaluate contractor performance.

• Evaluate program needs and recommend and implement necessary changes.

• Manage, audit, and standardize activities in assigned program area.

• Represent the County and the department and program to which assigned and maintain liaison with the State, contractors, service providers, community organizations and other groups.

• Provide program information, meet with and make presentations to local, regional and state officials and community organizations.

• Collect and analyze information, draw sound conclusions and prepare effective recommendations.

• Prepare a variety of special and periodic reports.

• Interpret and enforce state and local laws, ordinances, regulations, and codes in areas of community and health services pertaining to assigned program area.

• Keep current on developments in field of expertise through participation in professional organizations, attending training programs, and reviewing current legislation.

• Develop/maintain program guides for assigned program area. Confer with management on significant program issues, needs, conflicts, problems and accomplishments.

• Perform related duties as assigned.

Qualifications

Knowledge of:

• Principles and practices of the specific program area to which assigned.

• Principles and practices of employee supervision and training.

• Principles and practices of program planning, research and evaluation and contract monitoring and compliance.

• Specialized technical knowledge related to assigned program area.

• Principles and practices of client service delivery.

• Contemporary social, political and economic trends and problems related to community services.

• Principles of engaging community and other partners in the provision of social services.

• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.

• Computer applications related to the work.

• Office administrative practices and procedures, including records management and the operation of standard office equipment.

• Basic budgetary and financial record-keeping techniques.

• Community resources, organizations and programs.

  Skill/Ability to:

• Plan, assign, supervise, review and evaluate the work of others.

• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.

• Administer and coordinate programs services and activities.

• Foresee and analyze operational and/or administrative problems, consider alternatives and recommend sound solutions.

• Supervise the development and evaluation of proposals and negotiation of contracts and agreements.

• Develop, monitor and analyze program performance goals.

• Analyze, interpret and apply various regulations and requirements.

• Communicate effectively in writing and orally and make public presentations.

• Prepare clear, concise reports, correspondence and recommendations.

• Analyze information and situations and use sound independent judgement to make decisions and determine appropriate courses of action.

• Establish and maintain effective and cooperative working relationships with those contacted in the course of the work.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Education: Bachelor’s degree from an accredited college or university in public administration, health care administration, a social science or a field related to the program area to which assigned.

• Experience: Six years of increasingly responsible or supervisory work in the delivery of community, health or social services which has included responsibility for programmatic development such as planning, evaluating, monitoring or coordinating projects, and supervising or leading support staff.

Application/Examination

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term , and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date w ill receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) that involves the evaluation of relevant training and experience as demonstrated in candidates' application and responses to the supplemental questions. Candidates who pass the application screening may be invited to a panel interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Only those applicants whose education and experience most closely match the needs of the department will be invited to the oral interview. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Monday, May 13, 2024, 11:59 PM PST

Application Screening: Week of May 13, 2024

Panel Interviews: Week of May 27, 2024

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

HR Contact: Debbie Kong (04252024) (Community Program Supervisor - G236)

Please visit https://www.smcgov.org/media/100206/download?inline= for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand these instructions.

  02

  Describe how your education and experience has prepared you for the position of Community Program Supervisor - Family Health Services - California Children Services.

  03

  Describe your leadership or supervisory experience. Indicate the setting, duties and responsibilities, the number and type of employees you supervised. Be specific.

  04

  Describe your experience on being a strategic thinker skilled in leading change, trying new approaches and remaining open to learning for the purposes of ongoing systems improvement. Be specific.

  05

  These positions require the ability to have reliable transportation which can include the possession of a class C California driver license or the ability to provide suitable transportation (including public transportation), as approved by the appointing authority. Do you meet this requirement?

• Yes

• No

  Required Question

Agency

County of San Mateo

Address

County of San Mateo Human Resources Department 455 County Center Redwood City, California, 94063-1663

Phone

(650) 363-4343

Website

https://jobs.smcgov.org

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