Job Information
Emergent Health Partners Calltaker/Dispatcher in United States
Have you ever thought about working in the Emergency Medical Services industry? Do you thrive in fast-paced environments and are you motivated by making a difference? Are you a customer service rock star that has awesome communication and technical skills?!
If you answered yes to any of those questions, join our Communications Center as a Calltaker/Dispatcher. We will equip you with the training, education, skills, and support you need to be successful in today's ever-changing healthcare environment.
Excellent communication, organizational, and customer service skills are essential to effectively communicate time-sensitive and urgent information to the appropriate units. You'll be a problem solver! - Adaptability is key in order to provide the best experience to our patients and healthcare partners.
Salary Details:
The starting salary for this position is $44,468 with opportunities for quick promotions and increased salary. Starting compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may change from the amount shown. We offer a competitive total rewards package, which includes generous PTO, 403(b) match, healthcare coverage, and a long list of other benefits like pet insurance!
Essential Duties:
Responsible for in-coming emergency (911) and non-emergency calls via phone, radio, and other established means of communication
Receives emergency calls from the public and prioritizes and processes them into a pre-established computer format for a concise event at a precise location
Instructs callers in the performance of urgent procedures before arrival of emergency services, as required using scripted protocols
Refers citizens' non-emergency calls to the appropriate agencies
Relays information and contacts appropriate agencies or personnel to resolve routine problems
Executes accurate and expedient public safety communications work in response to a high volume of emergency and non-emergency calls
Receives emergency service telephone calls from primary PSAP (Public Safety Answering Point) for EMS and Fire
Utilize Computer Aided Dispatch program to verify callers location
Operates dispatch monitoring and activity consoles and equipment
Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.
Answering and processing of after-hours contracted services
Utilization of online programs for requests for transportation
Work Environment:
Sitting for prolonged periods of time
Listening and talking by telephone using finger and wrist dexterity in the operation of a computer terminal, viewing multiple computer screens, and handwriting notations #CB
Equal opportunity and affirmative action employer of F/M/Disability/Vets
Required Qualifications
High school diploma or G.E.D. required.
1+ years of experience in administrative support, customer service, emergency communications, or in a fast paced multi-discipline environment.
Must pass the Critical applicant screening process.
Must possess strong keyboarding skills, ability to multitask, attention to detail, and memory recall
Valid Driver's License
Must be able to provide proof of eligibility to legally work in the U.S.
EMS and/or fire dispatch experience preferred but we will train
Must be able to pass a company sponsored drug screen and physical
Equal opportunity and affirmative action employer of F/M/Disability/Vets