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Job Description

Where you’ll work: Ireland (Remote) or Hungary (Remote)

Renewals at GoTo:

The Renewals team at GoTo are focused on retaining revenue from our existing customer base, while working strategically with the aligned sales account managers and customer success team.

Having the ability to clearly articulate our value proposition, sustain and renew client subscriptions, overcome objections, and strong time management, will be critical components to ultimate success within the position and business function.

The customers that the renewal representative will get the opportunity to focus on, are typically in the SMB space and are an area of the organizations focus.

Your Day to Day

As a Renewals Representative, you would be working on:

• Achieve monthly, quarterly & annual revenue / retention targets.

• Effectively manage set of assigned accounts whilst carrying out risk mitigation and management.

• Maintain detailed account of daily activity in Salesforce.

• Defend against competitive pressures and uncover additional opportunities.

• Maintain accurate weekly, monthly and quarterly forecast for assigned region.

• Respond to inbound customer account and billing inquiries (email/phone) efficiently.

What We’re Looking For

As a Renewals Representative, your background will look like:

• Proven track record of consistently and successfully attaining sales goals.

• Renewals experience with excellent relationship building and sale closing skills.

• Self-motivated with a strong desire to succeed.

• Effectively work independently and as part of an account team.

• Must be fluent in English and Italian.

• BS/BA/University Degree or equivalent.

• A minimum of 1 year industry experience in a rapidly changing environment.

• Ability to pick up technology, Salesforce experience desirable.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more (https://www.goto.com/company/corporate-responsibility)

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.