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About Us

Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at  http://www.automationanywhere.com .

Lead Technical Writer

Are you excited about learning new technologies? Do you like to experiment to figure out how something works?

If yes, then we'd love to talk with you!

We are looking for a Lead Technical Writer on the product documentation team at Automation Anywhere, who will develop content that helps our customers, partners, and employees better understand how to configure and use our products to solve their business needs.

The ideal candidate is empathetic to user needs, passionate about improving user experience, has excellent communication (written and verbal) skills, a hands-on approach to exploring new technologies, attention to detail, self-motivated, and thrives in a collaborative, fast-paced environment.

RESPONSIBILITIES :

The responsibilities and duties of this role include, but are not limited to:

• Develop customer-facing product documentation for a product area.

• Collaborate with other writers, engineers, product managers, designers, and peers in the support, training, and professional services teams to build user-centric product content (help articles, in-product contextual assistance, and videos) for relevant user personas.

• Assimilate and organize a large amount of technical information into targeted formats that users can easily find and apply.

• Improve the accuracy, consistency, and quality of existing customer-facing product content.

• Gather and analyze feedback from customers, partners, and internal stakeholders to support business process and content improvements.

• Contribute to multiple projects simultaneously, potentially manage projects, when needed.

• Remain current with trends to recommend enhancements to standards, processes, and tools.

• Use critical thinking and problem-solving skills to build just the right amount of content to present at the right time and place to the user.

QUALIFICATIONS:

• BS/BA in English, Communications, Business, Engineering, or related field is required (or equivalent work experience).

• 8-10 years of hands-on experience creating content in U.S. English for technology products and solutions.

• Preferred experience in Enterprise and/or SaaS environments.

• Exceptional writing, editing, and proofreading skills.

• Knowledge of DITA and structured authoring. Experience with XML-based authoring tools like Oxygen and XMetal.

• Experience with one or more of the following systems: DITA-compatible version-control systems, such as Ixiasoft, Heretto, or Git.

• Experience with video capturing software, like Captivate or Camtasia, is preferred.

• Demonstrated commitment to excellence and high-quality standards.

Applicants are encouraged to submit writing samples to be considered for this role.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at www.automationanywhere.com .

Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.