Job Information
Greenway Health Associate 1 - Financial Operations in India
Job Summary
The Accounts Receivables Representative’s primary goal is to resolve a client's delinquent balance. Provides support to clients by answering questions regarding their contractual agreements, licensing, and billing, and researching items listed on their accounts. Performs a wide variety of accounts receivable functions including billing, credit and/or collections, under direct supervision.
Essential Duties & Responsibilities
· Contacts clients following established guidelines to recover delinquent balances
· Contacts clients to update billing information
· Responds to clients’ inquiries or complaints regarding company products, contractual agreements, licensing, and billing via incoming telephone calls, written correspondence, or email, and uses various system work queues
· Reviews and research problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices
· Follows up on manager requests, internal requests, and escalated issues
· Coordinates problem resolution with appropriate departments
· Experience using Microsoft AX and SalesForce.com is a plus
· Must have excellent verbal and written communication skills
Experience Education
· Associates Degree or equivalent. Bachelor’s degree preferred
Minimum Qualifications
· 3 to 5 years of Accounts Receivable or collections experience and Cash application or an equivalent combination of education, training and experience
Skills & Other Requirements
Skills/Knowledge
· Knowledge of Microsoft Office
· Strong oral and written communication skills
· Strong problem‐solving/analytical skills with an ability to work independently.
· Excellent computer skills required. Experience using Microsoft Dynamics AX and SalesForce.com helpful.
· Must be able to work well under pressure to meet deadlines