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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Property Adjuster - North

• Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?

• Can you articulate yourself clearly both verbally and in writing?

• Do you have a passion for the delivery of exceptional customer service?

• Do you challenge day to day situations and the norm yet remain calm under pressure?

• Have a valid full UK driving licence ?

• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?

If the answer is yes, then keep reading as Sedgwick Home Claims Services are looking for professional, well organised, and dedicated individuals to perform the role of a domestic loss adjuster. We’re looking for new adjusters who can display the key attributes highlighted above. You must be self-motivated and driven to succeed and above all you must demonstrate a desire to keep your customer at the heart of all that you do. Please keep reading if you feel the role may be appealing to you.

Wherever you are in your adjusting career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

• Structured programmes with clear timescales & transparent career pathways

• Fully supported professional qualifications with rewards

• Truly flexible working, a mix of office and home

• Competitive salary

• You will join an appropriate incentive (bonus) scheme

• Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, and digital GP apps

The Role:

We now have an excellent opportunity for domestic loss adjusters across the UK. Your role will involve handling a portfolio of domestic losses, from visiting the customer to finalisation of the claim, and with appropriate experience under your belt and perhaps some professional qualifications in due course you will progress to handling claims of values up to £100k. Full training will be provided to deliver the right outcomes for our customers, our Insurer clients and Sedgwick.

We will consider candidates with no loss adjusting experience but with the right attributes as above.

Our adjusters adopt a mix of site, home and office-based working throughout the week which helps support a healthy work/life balance. You will also be required to engage and work with multiple internal and external specialists, so excellent communication skills and the ability to coordinate various parties are essential, whilst always ensuring you have kept the customer fully updated at all times. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

Whilst you will be comfortable working on your own, you’ll be a core part of our extensive team of adjusters, and you will have dedicated team-based technical and managerial support working alongside you to assist with the management of your portfolio and join you in the delivery of the exceptional customer service we demand. Systems training will be available as required and we will also provide appropriate support for remote (home) working if necessary.

Required for this role:

• Communication skills : Effective communication is crucial for this role as you will need to interact with policyholders, insurance companies, contractors, and other stakeholders.

• Analytical skills : Strong analytical skills to assess the cause and extent of the loss.

• Problem-solving abilities : Dealing with property damage claims often involves complex situations and challenges.

• Attention to detail : Accuracy is crucial in assessing property damage and determining the appropriate compensation.

• Time management : You will be required to handle multiple claims simultaneously, and as you’ll be planning your own week you must effectively manage your time, prioritise tasks, and meet deadlines to ensure timely resolution of claims.

• Empathy and customer service : You must be able to demonstrate empathy and provide excellent customer service, showing understanding and support throughout the claims process.

• Negotiation skills : You should have strong negotiation skills to reach fair and satisfactory settlements for all parties.

• Flexibility : There will be occasions when we require you to work away from home during exceptionally busy times, or when there is a business need in another region.

• Integrity and ethics : You should maintain confidentiality, avoid conflicts of interest, and adhere to professional standards and codes of conduct.

• Adaptability : You should be adaptable and able to quickly adjust your approach to different situations, ensuring effective and efficient claim resolution.

• Technical knowledge : An understanding of insurance policies, claims processes, and the technical aspects of property damage assessment. Or, if you don’t have any of the above, an understanding of how a home insurance policy operates and the basic construction of a domestic property.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)