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Job Summary

The Unit Supervisor supervises, and coordinates activities of personnel assigned.

Essential Responsibilities

• Determines work procedures, prepares work schedules, and expedites workflow.

• Coordinates entry level training and reinforcement training

• Issues written and om1 instructions.

• Ensures productivity, efficiency and key performance indicator levels are maintained to standard.

• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

• Studies and standardizes procedures to improve efficiency of subordinates.

• Maintains harmony among workers and resolves grievances.

• Prepares composite reports from individual reports of subordinates.

• Adjusts errors and complaints.

• Performs or assists subordinates in performing duties.

• Responsible for the preparation of performance evaluation

Supervisory Responsibilities

This position has direct supervisory responsibilities for collections and clerical staff positions.

Independence of Judgement

The degree of judgment is related to the creation, development and implantation of policies, strategies and work methods of general application and recommendation of action or decision on subjects of impact for the essential functions of the Bank.

Impact of Errors

The impact of errors of this position could affect the strategic results or Bank image through the regulatory agencies, customers and the community and the stability and continuity of the vital Bank operations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is required to drive, stand and walk. Also is required sit; use hands to finger, handle, or feel and talk or hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees performing this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions.

Competencies

• Language - Excellent verbal and written communication skills in both English and Spanish. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or goverrmiental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Mathematical skills - Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Reasoning - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with sexeml abstract and concrete variables.

• Strategic Thinking

  • Develops strategies to achieve organizational goals

  • Analyzes market and competition

  • Adapts strategy to changing conditions

  • Understands organization's strengths & weaknesses

• Innovation

  • Meets challenges with resourcefulness

  • Generates suggestions for improving work

  • Develops innovative approaches and ideas

  • Meets challenges with resourcefulness

• Planning/Organizing

  • Prioritizes and plans work activities

  • Plans for additional resources

  • Sets goals and objectives

• Initiative

  • Undertakes self-development activities

  • Seeks increased responsibilities

  • Takes independent actions and calculated risks

  • Looks for and takes advantage of opportunities

  • Asks for and offers help when needed

• Leadership

  • Change Management

  • Develops workable implementation plans

    • Communicates changes effectively

  • Builds commitment and overcomes resistance

  • Prepares and supports those affected by change

  • Monitors transition and evaluates results

• Delegation

  • Delegates work assignments

  • Matches the responsibility to the person

  • Gives authority to work independently

  • Sets expectations and monitors delegated activities

  • Provides recognition for results

• Leadership

  • Exhibits confidence in sell and others

  • Inspires and motivates others to perform well

  • Effectively influences actions and opinions of others

  • Inspires respect and trust

  • Accepts feedback from others

  • Provides vision and inspiration to peers and subordinates

  • Gives appropriate recognition to others

  • Displays passion and optimism

  • Mobilizes others to fulfill the vision

• Managing People

  • Includes staff in planning, decision-making, facilitating and process improvement

  • Takes responsibility for entry level and reinforcement training activities

  • Takes responsibility for subordinates' activities

  • Makes self available to staff

  • Provides regular performance feedback

  • Develops subordinates' skills and encourages growth

  • Solicits and applies customer feedback (internal and external)

  • Fosters quality focus in others

  • Improves processes, products and services

  • Continually works to improve supervisory skills

• Visionary Leadership

  • Displays passion and optimism

  • Inspires respect and trust

  • Mobilizes others to fulfill the vision

  • Provides vision and inspiration to peers and subordinates

Minimum Requirements

Bachelor's degree and 2 years of experience.

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