Job Information
FirstBank PR UNIT SUPERVISOR - St. Thomas in Virgin Islands
Unit Supervisor -
Branch Banking - ECR
Band:
Operational Leader
Reports To:
Branch Sales Assistant Manager or Branch
Manager
Job Code:
OL127
Department:
Sales & Distribution
FLSA Status:
Exempt
Division:
Branches
Job Summary
Supervisor of Teller performance and operations within
the branch ensuring adherence to established policies, procedures and
regulations. Provide daily coaching and development. Performs audit functions,
participates in daily branch opening and closing procedures, model customer
service expectations and takes responsibility for branch operations in the
absence of the Branch Manager and/or Branch Assistant Manager
.
Essential Responsibilities
Ø Directly supervises teller staff, monitoring performance for accuracy
and efficiency. Carries out supervisory responsibilities in accordance with the
bank’s policies. Assist with completing performance reviews of tellers. Assists
with planning, assigning and disciplining tellers in the Branch
Ø Maintains and controls consignment items
Ø Promotes effective sales and service environment
Ø Assures high quality of friendly customer service and adherence to sales
and brand standards
Ø Resolves customer inquiries/complaints and situations in a positive
professional and efficient manner. Utilizes customer complaint procedures as
needed
Ø Participates in both internal and external sales activities
Ø Monitors teller’s performance relative to losses, differences and product/service
referrals. Researches, reports and tracks teller differences; coaches for
improved performance
Ø Daily/weekly scheduling and coordination of workflow and teller staff
Ø Conducts regular teller staff meetings to insure compliance with all
Bank policies and procedures
Ø Technical support of teller area, additions and deletions to systems
software updates and off-line
Ø Maintains vault control to include cash orders, shipment verifications
and vault logs
Ø Assists with or completes Branch proof
Ø Promotes professional growth of employees through planned development
activities and experiences for succession advancement
Ø Participates in the opening and closing branch. Conducts security
inspection of building and grounds under dual control
Ø Performs other related duties as assigned
Other Responsibilities
·
Performs greeter duties when needed, ensuring
compliance with the organization’s service quality agenda.
Assists management with special projects and tasks as requested.
Independence of Judgment
The degree of
judgment is limited to the identification, defining and the recommendation of
solutions to problems of moderate-to-above moderate complexity. Final decisions regarding resolution of
identified problems must be approved by staff senior to this position.
Supervisory Responsibilities
This position has direct
supervisory responsibilities.
Competencies
·
Knowledge of the structure and content of the
English language including the meaning and spelling of words, rules of
composition, and grammar; the ability to speak and comprehend the English
language
·
Computer literate and proficient in keyboarding
·
Interpersonal, organizational, and listening
skills
·
Knowledge of banking laws and regulations
·
Knowledge of banking products and services
·
Knowledge of retail banking
procedures and policies
·
Knowledge of sales
principles and practices
·
Knowledge of administrative and clerical
procedures; managing files and records; and other related functions
·
Team work orientation
·
Analytical, thinking capability
·
Customer service orientation
Impact of Errors
The impact of errors
of this position could affect activities related to the position, unit and
other departments, and the image of the organization. Errors have financial, legal and regulatory
implications.
Physical Demands
Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential duties of this job. The employee in this position is required to
sit, stand, walk, use hands and fingers to perform data entry activities,
reach, handle and manipulate objects; hear, and speak.
Specific vision abilities required by this job
include close and distance vision.
Minimum Requirements
·
Associate’s Degree from an
accredited institution of higher learning;
1 to 2 years supervisory experience; 3 or more years of experience
working in a financial services, sales or customer service environment
·
Ability to interpret,
follow and communicate technical and procedural instructions furnished in
various forms
·
Solid math and analytical
skills
·
Results oriented and
decisive
·
Strong work ethic
·
Demonstrated knowledge of
retail banking procedures, policies and operations
·
Experience in assessing
clients needs to sell, promote, refer or cross sell various bank products and
services
·
Ability to work flexible
and non-traditional hours, including Saturday, Sunday and holidays
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate structure.