Kaiser Permanente ASST, SLEEP LAB in Vancouver, Washington
Assist DME/Sleep Specialist provide customer service to CPAP patients by dispensing supplies, restocking supplies, scheduling patients, assisting walk-in pts, processing paperwork, clerical duties, answering phones, and calling patient. Provide minor adjustments to equipment for patients.
Provide support to DME/Sleep Specialist by assisting patients who need assistance with replacement parts for CPAP/BiLevel equipment and minor adjustments to equipment.
Clerical duties include checking pts in for CPAP appoints, processing paperwork, scheduling pt appointments, filing, copying, etc.
Answering member questions and needs, directing them to the appropriate resource, confirming PCP orders, collaboratively working with DME/Sleep Specialist&clinical supervisor to provide customer service.
Completing and documenting telephone encounters on Epicare.
Assist with supply ordering, equipment inventory, and office supplies.
Assist in tracking equipment, repairs, etc.
Other duties per clinical supervisor.
- One (1) year of experience in hospital/medical office setting.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Medical terminology, knowledge of high quality customer service. Knowledge of medical office activities.
Excellent communication/interpersonal skills. Good organizational skills. Excellent telephone skills. Intermediate computer skills.
Two (2) years of Kaiser experience.
Knowledge of Kaiser Permanente systems. Knowledge of sleep patients needs. Knowledge of CPAP equipment.
KARE, OA, Epicare, Excel, Word computer skills.
TITLE: ASST, SLEEP LAB
LOCATION: Vancouver, Washington
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.