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Veterinary Reception, Client Care

Location: Toronto, ON

VCA Canada Downtown Animal Hospital is currently welcoming a Veterinary Reception, Client Care to join our team! This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated.

• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment 

• Ability to answer a multiline phone system and track and book appointments effectively 

• Scheduling appointments; Admitting and discharging pet patients

• Invoicing/billing; creating estimates and processing payments

• Take initiative and work independently 

• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments

• A love for all companion animals!!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• VCA Canada Student Loan RRSP Program – Ask us more!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Extensive online anytime-anywhere access to journals and textbooks

• Employee Assistance Program to support your health and wellbeing

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click "Apply Now" below and join us!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.