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Local hiring position

To apply, candidate must have proper visa or permanent resident qualification in Japan.

Job Summary

Responsible for all activities relevant to the Front Desk such as the reception, check-in / check-out, rooming of all Hotel guests, foreign exchange and assisting them with inquires.

Essential Duties and Responsibilities

• Reports directly to and communicates with the Front Desk Supervisor or Duty Manager on all pertinent matters affecting guest service and hotel operations.

• Needs to follow the IHG grooming standards.

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

• Make sure to be fully aware of the arriving VIP and other notes.

• Perform front desk activities as follows:・Check-in, check-out, take reservation, foreign exchange room change, etc…・Be aware of information about local events(restaurants, functions, meetings…)・Maintains cashier float and ensures accurate daily report of all money received.・Be aware of in house guests and upcoming reservations.・Up selling・Business center procedures・Handles guests complains

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Provide the rooms to the guest with best price within the discount and upgrade policy..

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyer Programs, and also Intercontinental Hotels Group Loyalty programs.

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor if he/she is unable to assist.

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

Requirements

• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proficient in the use of Microsoft Office and Opera System

• Able to read and write English / Japanese

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.