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Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role primarily provides day-to-day administrative support and coordination related to the full knowledge management lifecycle and maintenance of the internal HR knowledge base.

• Contribute in the creation and maintenance of knowledge and content following standard operating procedures and methodologies

• Format HTML codes into knowledge articles

• Perform analysis of content requirements and coordinate translation requests following the standard process set

• Coordinate with global stakeholders on article creation and updates

• Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository

• Conduct knowledge base system maintenance checks

• Participate in testing before and after every system release

• Assist in maintaining system performance records

• Maintain historical records and reports of system usage, and knowledge articles inventory

• May provide input and insight on employee feedback to support identification and execution of content-related project opportunities

• May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution

• Maintain current processes and incorporate documentation updates as required

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues

• Support selected simple process improvement initiatives to streamline processes

Qualifications

• Bachelor’s degree or at least 3 years of relevant work experience

• Intermediate proficiency in MS Office tools (Word/Excel/PowerPoint/Outlook)

• Excellent research skills

• Experience using ServiceNow for Knowledge Management (Knowledge Base, ticketing, HTML, chatbot) and other similar tools and platform

• Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing and reporting and data analytics 

• Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.)

• Knowledge of HR metrics and their applicability

• Experience in using HR systems such as Workday and other KM platforms and tools is preferred

• Understanding of Process Mapping Tools and Methodology

• Experience working in an outsourcing, shared services, or similar model within similar function is preferred

Additional Information

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)

• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)

• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)

• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10104373

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Human Resources

Work Location Model: Please Select