Enable America Jobs

Working Title: End-User/Endpoint Technician

Job Class: Information Technology Specialist 1

Agency: Saint Paul College

• Who May Apply : Open to all qualified job seekers

• Date Posted : 04/19/2024

• Closing Date : 05/03/2024

• Hiring Agency/Seniority Unit : MN St Colleges & Universities / St Paul TC-MAPE

• Division/Unit : Information Technology / MnSCU St Paul TC MAPE Class

• Appointment Type : Unlimited, Full-time

• Work Shift/Work Hours : Monday - Thursday, 10:00 a.m. - 6:30 p.m., Friday 7:30 a.m. - 4:00 p.m.

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $24.08 - $36.14 / hourly; $50,279 - $75,460 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• Location : Saint Paul

• FLSA Status : Nonexempt

• Telework Eligible : No

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position provides technical support to Saint Paul College students, staff, faculty, and guests regarding the operation and use of campus technology.

PRINCIPLE RESPONSIBILITIES AND RESULTS

Provide IT Help Desk support to the campus community.

• Provide timely support to customers requesting technical assistance via phone, email, web form or in-person at the IT Help Desk.

• Identify problems and take appropriate actions to correct these problems, including establishing speedy work arounds as needed to reduce down-time.

• Enter, update, and complete tickets utilizing the help desk issue tracking system.

• Provide information and training to customers regarding the use of campus technology, utilizing various approaches to best fit the audience.

• Create, maintain, and provide documentation and training to customers regarding campus technology, utilizing various approaches to best fit the audience.

• Create and maintain internal IT knowledge base documentation.

• Provide multimedia assistance and support for classroom technology issues and campus events as needed.

• Provide backup assistance and support for online learning system help desk requests.

Priority: Essential Percent of Time: 40%

Support Apple MacOS and iOS devices to ensure systems are operational and securely accessible by approved users.

• Managed Apple MacOS and iOS devices through JAMF, including the setup, configuration, and performing upgrades as needed, and required maintaining accurate records of all related hardware and software.

• Provide practical and prompt technical support to staff and students with macOS hardware or software issues.

• Create and maintain IT technical documentation to allow IT personnel to assist in Apple device support.

• Develop IT knowledgebase documentation and training for Apple MacOS and iOS devices.

• Create and conduct training sessions and tutorials on best practices to allow IT personnel to assist in Apple device support.

Priority: Essential Percent of Time: 40%

Perform scheduled and cyclical computer installations and maintenance to ensure campus computers are functioning properly for users.

• Image, configure, and deploy desktop and laptop computers, including software installation as needed.

• Assist with the patch management process.

• Participate in cyclical replacement projects as assigned.

Priority: Secondary Percent of Time: 10%

Maintain the campus computer usage tracking tool.

• Create and provide usage reports on a regular basis.

• Maintain the latest version of the software client on assigned campus machines.

• Maintain latest version of server software by coordinating upgrades with the network team.

Priority: Secondary Percent of Time: 5%

Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

Priority: Secondary Percent of Time: 5%

Minimum Qualifications

• Two-year college degree in an IT-related field OR two years of experience in the IT field.

• Working experience providing end-user IT support and use of a ticketing system.

• Working experience with supporting a variety of computer hardware, software, printers, and peripheral systems.

• Experience working with the Windows operating system and Microsoft Office.

• Experience supporting Apple devices, including Mac computers, iPads, and associated peripherals.

• Experience troubleshooting/diagnosing hardware and software failures and successfully applying appropriate solutions.

Preferred Qualifications

• Four-year college degree in an IT-related field and at least two years of experience in the IT field.

• Experience working in a higher education environment.

• Working experience providing network/infrastructure support.

• Working experience in a Microsoft SharePoint environment.

Physical Requirements

This position requires occasional lifting and/or carrying such articles as file folders, ledgers and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.

Additional Requirements

Commitment to the college becoming an Anti-Racist and Trauma -Informed institution.

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.