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The Manager, Commercial Business Operations & Customer Experience will play a key role within the Omnichannel Operations team, which supports marketing and sales operations across Regeneron’s Commercial functions. This role will be critical to building customer experience (CX) and omnichannel within Regeneron and supporting the needs of the Commercial Business Unit (CBU) brand stakeholders and the Commercial Operations team.

A Typical Day Might Look Like This:

CX & Omnichannel – Subject matter expert (SME) overseeing and supporting the creation, implementation, and maintenance of CX/omnichannel plans and journeys that drive and support brand initiatives and omnichannel objectives. Ensures standardization and compliance with Regeneron CX and omnichannel policies and processes. Partners with brand (and agency partners), Commercial Strategy, Commercial IT, and Commercial Operations on development of blueprints and customer journeys.

Content Publishing – Business owner for process and execution, partnering with brand (and agency partners), Commercial IT, and Commercial Operations stakeholders. Responsible for execution compliance and quality and for process standards and innovation.

This Position Might Be For You If:

• Serve as a subject matter expert for CX and omnichannel initiatives, contribute to the development, implementation, and maintenance of CX/omnichannel plans and customer journeys that enhance engagement and drive business/brand growth.

• Oversee the publishing of digital content across various platforms – partner with internal brand sponsors, external content developers, and system / platform owners to ensure compliance with internal policies and guidelines, digital marketing standards, and operational efficiency.

• Specific focus on the digital publishing process for the deployment of omnichannel content to our field sales teams on the Veeva Vault platform.

• Serve as the Veeva Vault business process owner, oversee training content for stakeholders (brand, AORs) onboarded into the Veeva Vault ecosystem, and collaborate with Commercial IT on the platform configuration, requirements, and optimization.

• Ensure business process ownership and compliance with company policies and standards.

• Monitor and analyze performance metrics to identify opportunities for improvement and make data-driven decisions.

• Conduct periodic reviews with brand teams to ensure field-facing promotional assets meet expected needs and have optimal organization for use.

To be considered for this opportunity you must have a Bachelor's degree in Marketing or equivalent. 7+ years of directly related or relevant experience in omnichannel engagement or CX, marketing operations, with 2+ years of management experience. Technical skills in channel strategy & management, customer journey mapping, and data analysis & marketing communications. Experience or certification in Veeva and Salesforce Marketing Cloud. Previous pharmaceutical/biotechnology experience preferred.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)

$110,900.00 - $181,100.00