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Field Service Engineer - Marine

BASIC FUNCTIONS

We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

SPECIFIC RESPONSIBILITIES

• Standby support and 24/7 emergency call for customer support.

• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.

• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.

• Generate a service report to customer in a systematic manner.

• Investigate and handle all customers’ complaints related to product failures.

• Investigates root causes of failures and recommend solutions.

• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.

• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.

• Develop service training material, ensures all technical and training documents are up-to-date and organized.

• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS / REQUIREMENTS

• Diploma/degree in Electrical/Mechanical Engineering with at least 8 years of relevant experience

• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region

• A team player with strong problem-solving skills and task oriented

• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system

• Candidates with equivalent professional background will be considered

• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous