Dow Chemical Customer Service Specialist_DWPS in Shanghai, China
Key Job Responsibilities:
Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond System, particularly local, intra area and inter area order process.
Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth the delivery of cargo to customers.
Act as backup to other CSR on order handling.
Problem solving at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
Develop & maintain a strong working relationship with relevant functional groups within Dow and most important with customers, through excellent communication skills.
Develop the level of computer skills to be able to handle the daily operations and others activities as assigned.
Handle incoming enquiries as appropriate in a timely and responsive manner.
Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions.
Interfaces with customers and multiple business and functional partners to deliver exceptional service to customers and profitability to Dow.
Bachelor Degree with Business, International trading or Logistics related discipline is preferred.
2-3 year related customer service working experience is preferred.
Good command of English and Mandarin in speaking, writing, reading and listening.
Strong interpersonal and communication skills.
Be able to stay organized, calm and constructive under high stress and frequent changes.
DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at www.dow-dupont.com .
The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies. Information on the division alignment will be provided during the recruitment process.
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Customer Service Specialist_DWPS