Job Information
Crown Castle Supervisor Network Construction - SUPER011013 in Seattle, Washington
Position Title: Supervisor Network Construction (M1)
Company Summary
Crown Castle is the nations largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demandconnecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, were the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, were an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good{rel="nofollow"} program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
Responsible for the day-to-day activities of an assigned team of fiber construction managers. This team has a dedicated focus on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will support the Manager of Fiber Construction and work across other fiber construction teams within the area, as well as provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience. Each fiber construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for their assigned team and area for delivering KPIs including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue.
Responsibilities
- - Supervise a team of Network Construction Managers with a focus on fiber repair and restoration in support of the assigned area of responsibility for construction demands, Cap and OpEx management, as well as KPIs.
- - Provide support to the Manager of Network Construction for communication with the NOC, Engineering, Field Operations, and Change management teams.
- - Provide support to the Manager of Network Construction to monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance.
- - Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process
- - Provide support to the Manager of Network Construction for the assigned areas respective CAPEX and OPEX spend and budgets.
- - Maintain quality service by understanding and enforcing organization standards.
- - Develop and coach fiber construction manager team. Identify training gaps and create a career path for team members.