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Microsoft Business Operation’s mission is to make it easy to do business with Microsoft and to deliver innovative and efficient operational solutions that create great customer experiences. Our charter is to launch, transact, improve & protect process, and close gaps. If you have a passion for data, analytics, insights and technology and love leading teams to develop actionable insights that drive impactful business decisions…if you excel in blending quantitative analysis with strategy development and want to influence where a business optimizes and/or enters new markets, then we invite you to learn more about Microsoft Business Operations.

Data is an important part of our team’s decision-making process and analysts are a critical component to evangelize the data driven decisions we make in all our team operations.

We are looking for a Business Insights Manager to join our team to help us manage large and various amounts of data to find patterns and insights to help us answer business questions and better understand the correct ways to measure impact to helping customers solve their issues and get help when the need it.

Responsibilities

Provide business analytics and insights leadership and strategic direction to the Customer Lifecycle Operations business strategy.

• Strategic thinking – structuring ambiguous problems, identifying the right frameworks and technologies to address the problem across the entire BI stack, including data warehouse, standard reports, analysis, dashboards, and scorecards

• Executing with a diverse team – Driving execution of key experiments, pilots, and strategic projects with functionally and geographically diverse partner teams. Experience developing sophisticated analytic approaches to complex business problems. Ability to distil complex data/analyses in to understandable information and actions. Strong relationship management skills. Ability to work with a diverse set of internal stakeholders around the globe.

• Inspire an energizing work environment within an innovative, efficient, flexible, diverse and geographically dispersed organization.

Qualifications

Required Qualifications

• A minimum of a Bachelor’s degree in Operations, Business, Engineering, Economics, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

• Ability to communicate in English on a professional level.

• 2 years' minimum experience in Operations, Sales, Program Management, or Project Management

• Experience in an analytics or data scientist capacity.

• Experience leading complex programs.

• Experience writing SQL queries, working with large data sets and developing analytical solutions for complex business problems.

Preferred Qualifications

• Master’s degree in a quantitative field or MBA/masters in Operations, Finance

• Demonstrated experience in delivering through an Agile methodology (i.e. SCRUM)

• Deep experience in data science or business analytics, big data, machine learning; preferably with people leadership and development experience

• Self-starter with a strong passion for using data to influence business decisions and strategy investments

• Strong capacity for leading change, dealing with ambiguity & building creative solutions

• Successful record of dealing with complex organization through influence and collaboration

• Demonstrated strategic thinking resulting in forward-looking solutions to business opportunities

• Exceptional ability to effectively negotiate and collaborate across teams, leadership and organizations

• Experience working with data analysis tools (R or Python) and techniques (machine learning, statistical analysis, data mining).

• Demonstrated organizational, project management and communication skills.

• Effective stakeholder management skills and ability to influence senior stakeholders.

• Demonstrated knowledge of statistics and data analysis.

• Demonstrated ability to extract business insights from large datasets and use them to drive business change.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .