Sutter Health Project Manager - Office of Patient Experience in San Francisco, California


The Variation Reduction Project Manager works with the Office of Patient Experience Leaders, VP, Patient Health Management, VR Directors, and other Program Managers, Project Managers, leadership from our hospitals, physician organizations and IPAs, staff, physicians and other Sutter Health colleagues, to develop, launch and monitor Variation Reduction projects. Variation Reduction is a change methodology that works to engage physicians and other stakeholders and provides them with a respectful and effective process to eliminate unwarranted variation with the goal of improving both quality and affordability. The main focus of the position is performing complex analytics using raw data from Sutter Health’s electronic medical record to help physicians address clinical variation in practice and then managing projects designed to achieve the Sutter Health’s goal of consistently superb and affordable health care – where and when patients need it.



• Bachelor’s degree is required or equivalent combination of education and experience.

• Specific training in quality improvement methodology or project management is preferred

• Master’s level training in public health, healthcare administration, nursing, or business is preferred

Experience / Knowledge

• Thorough knowledge of health care delivery, project management, and quality improvement (i.e., six sigma, lean, PDSA cycle or other commonly used improvement methods) is preferred

• Experience analyzing health care data is required

• Demonstrated ability in leading or facilitating teams preferred

• Proficiency in Microsoft Word, Excel, Access and Outlook required

Special Skills

• Conceptual, analytical, negotiation, and problem solving skills are critical

• Exceptional communications skills, both oral and written are required

• Effective presentation skills required

• Ability to gain cooperation and support through effective use of influence and persuasion required

• Must demonstrate a strong customer service focus in all decisions and actions

• Must be detail oriented, self directed, and able to work with minimal supervision

Primary Location: California, San Francisco, San Francisco

Organization: Sutter Health System Office

Employee Status: Regular

Benefits: Yes

Position Status: Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.