Job Information
San Diego Theatres PUBLIC SAFETY MANAGER in San Diego, California
PUBLIC SAFETY MANAGER
Job Details
Job Location
Legal Address San Diego Theatres - San Diego, CA
Position Type
Full Time
Description
The hiring pay range for Public Safety Manager : $85,484 -$106,855 annual salary.
VACCINATION POLICY
In accordance with San Diego Theatres duty to provide and maintain a workplace that is free of known hazards, we have a policy to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19, that may be reduced by vaccinations. All employees are required to receive vaccinations unless a reasonable accommodation is approved.
SUMMARY
The Public Safety Manager is responsible for supervision of San Diego Theatres’ Public Safety personnel, and the fulfillment of safety and security measures for the Civic and Balboa Theatres and its supporting facilities. The Public Safety Manager provides onsite leadership in Facility Safety, access control, and event security.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a positive attitude and an open mind. Strive to create an atmosphere of cooperation, engagement, and respect. The remarkable experience of our guests begins with the remarkable experience of our staff.
Continuously develop personal understanding of the San Diego Theatres (SDT) Mission, Vision, and Values statements, and effectively communicate their practice and application to Public Safety team.
Maintain an expert level of proficiency of SDT and Public Safety Division policies and procedures and assist in developing additional policies when necessary.
Support the recruiting, hiring, training, and evaluating Public Safety personnel. Develop and coach direct reports and team members to ensure the optimal performance and alignment with San Diego Theatres’ service standards.
Lead the Public Safety and venue security activities according to Division policies and standard operating procedures, including any third-party security staffing.
Conduct employee training in security, crime prevention, emergency response and disaster preparedness. Lead semi-annual all staff drills (i.e., fire, earthquake, active shooter, etc.)
Keep informed of all facility activities and ensure the scheduling and assignment of staffing is appropriate.
Review detailed requirements in event riders or consult with event security personnel to determine security requirements.
Implement and ensure facilities’ compliance with safety and emergency response evacuation policies and procedures.
Establish and maintain a network of other venue security professionals and agencies on a local and national level.
Promptly advise the Director of Public Safety of issues, incidents or vulnerabilities that may impact the safety, success or efficiency of San Diego Theatres, employees, clients, users, or the public.
Other duties as assigned.
REQUIREMENTS
Strong interpersonal skills, with the ability to resolve difficult and sensitive situations diplomatically and tactfully.
Possess exceptional ethics, honesty, integrity, complete respect for confidentiality and appropriate communication.
Availability to work daytime or evening shifts, including weekends and holidays. Required to be on call and accessible as needed.
Advanced ability to read, interpret and create documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Advanced ability to draft routine reports, correspondence, and other business-related documents.
Advanced proficiency in Microsoft Suite of tools. Office 365, Microsoft Teams, and SharePoint skills a plus.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
Advanced ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Awareness of relevant laws, regulations, and industry standards (e.g., OSHA, fire codes, ADA compliance).
Advanced understanding of event operations, including crowd management and venue organization.
EDUCATION and/or EXPERIENCE
Bachelor's degree in criminal justice or related field, and three (3) years of experience managing live events, or equivalent combination of education and experience.
Previous experience in large public assembly facilities is highly desirable.
Three (3) years of supervisory experience required.
Experience with Municipalities a plus.
Experience in risk management processes, including risk assessments and mitigation strategies a plus.
LANGUAGE SKILLS
Ability to communicate concisely. Bilingual (all languages) a plus.
Ability to speak effectively before groups of patrons or employees of organization.
Ability to read and interpret documents such as safety rules, tickets, and procedure manuals.
SUPERVISORY RESPONSIBILITIES
This job supervises the Public Safety team, which can include the Public Safety Assistant Manager, Supervisor, Lead Officers, and Officers. Responsible for training, coaching, counseling, and disciplinary actions as needed.
CERTIFICATES, LICENSES, REGISTRATIONS
Trained Crowd Manager a plus.
Attendance at and completion of the International Association of Venue Managers’ Academy of Safety and Security a plus.
Other Security Certifications a plus.
OSHA certifications (10hr or 30hr) a plus.
Work Zone Traffic Control Certification a plus.
OTHER SKILLS AND ABILITIES
Knowledge of CCTV systems a plus.
Working knowledge of employee credentialing systems a plus.
Experience with two-way radio systems a plus.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When performing the duties of this position, the employee must regularly:
The employee must be able to speak and hear with or without a hearing aid device.
Modulate voice for effective communication.
Climb steps repeatedly.
Descend/ascend ramps and inclines/declines.
Stand for prolonged periods of time.
Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting.
Use hands to press, finger, handle and feel tools or objects, reach with hands and arms.
Ability to bend, stretch, reach, and kneel.
Ability to often lift, hold, and move 25lbs, and occasionally lift, hold, and move up to 50lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional exposure to fumes or airborne particles.
Occasional exposure to toxic chemicals.
Occasional exposure to extreme heat.
Occasional exposure to wet and/or humid conditions.
Regular exposure to low light or dark work environments.
Frequent exposure to outside weather conditions.
Frequent exposure to loud noise level. Ear/hearing protection will be provided if necessary.
TRAINING
Critical: Workplace Harassment Awareness, New Employee Orientation
Normal: CPR/AED Training, Position Job Safety Training, San Diego Theatres IT Training