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Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

POSITION REQUIRES APPROVAL FROM COMPENSATION DEPARTMENT FOR POSTING OR RECLASSIFICATION This position provides coordination and continuity of patient care by assisting with the organization of required health care services. This position provides multi-site, multi-provider support for specialty care areas and is the first point of contact for patients, physicians, outside health professionals and insurance providers.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Coordinates and organizes diagnostic tests, procedures and surgery schedules.

• Assists in the coordination of outside lab work, gathering results, and documentation.

• Acts as a liaison with patients, outside healthcare professionals, and ancillary hospital departments.

• Maintains current lists of patients for various phases of treatment.

• Supports multi-site locations of service and ensures appropriate coordination of patient appointments.

• Provides clinical information to patients, referring physicians, labs and insurance carriers.

• Initiates and follows up on insurance pre-authorizations, including missed authorizations or exceptions required for tests and procedures.

• Acts as the first point of contact for the department by answering the phone, greeting, and directing patients.

• Assess patient questions to ensure correct scheduling with the appropriate medical provider.

• Triages and manages calls by providing clinical information to patients, referring physicians, lab and insurance carriers.

• Creates new patient charts ensuring that the appropriate documentation is included.

• May maintain filing on all patient charts and coordinate records management with outside institutions.

• Performs other duties, as required.

Knowledge / Skills / Abilities

• Demonstrated human relations and effective communication skills.

• Ability to remain calm when assisting chronically ill patients regarding potentially life threatening symptoms or side effects.

• Ability to triage patient needs and direct them appropriately.

• Ability to organize complex appointments for each patient who requires the coordination of multiple healthcare professional schedules.

Qualifications

Qualifications Required

• Bachelor's degree in a healthcare related field, or the equivalency.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves sedentary to light working conditions in a healthcare setting that may exert up to 20 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.

Physical Requirements

Carrying, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted atoeo.utah.edu/

For more information: https://www.utah.edu/nondiscrimination/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 68186
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday - Friday
Location Name Orthopaedic Center
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department UOC OPC 40A CLINIC SPECIALTIES
Category Customer Service
Workplace Set Up On-site