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Fairview Health Services Financial Assistance Navigator III (REMOTE) in Saint Paul, Minnesota

Overview

Charity Care Coordinator Role

This position, under Revenue Cycle Management, is responsible for working with patients who express difficulty in paying for medical services, assisting patients in their application for M Health Fairview Charity Care. This position works directly with medical staff, nursing, insurance carriers and ancillary departments to assist families in obtaining financial aid, as well as to determine and educate the patient of their financial liabilities and potential payment sources.

Responsibilities Job Description

Job Expectations:

  • Screen and process applications for Fairview Financial Assistance programs, and other public medical assistance programs, while working with patients to ensure applications are completed.

  • Timely processing of Financial Assistance (Charity Care) applicaitons submitted.

  • Accurate processing of claims affected by Charity Care approvals.

  • Accurate processing of claims affected by finanical aid agreements with outside organizations..

  • Coordinate M Health Fairview’s Financial Assistance program and related activities, including but not limited to, policy review and department workflows.

  • Review and resolve accounts that are complex and require a higher degree of expertise and critical thinking.

  • Knowledgeable in Minnesota Health Care Programs and county navigation providing peer and interdepartmental support.

  • Initiate deferral process as appropriate in coordination with the ordering physician and the patient for all unsecured accounts.

  • Understand and focus on key performance indicators.

  • Understand and adhere to Revenue Cycle’s Escalation Policy.

Qualifications

Required

  • Associates degree in business, healthcare or related field or commensurate experience of 2 years in addition to minimum experience requirement.

  • Three or more years in a customer service (health care preferred) or Human services (county/case management preferred) role with 2 or more in a Financial Assistance role or experience with Minnesota Health Care Programs.

  • Prior experience working with county programs or charity care programs.   

Preferred * *

  • BA/BS degree in Social Work, Human service

  • Five or more years of in healthcare or insurance organization.   

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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