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Job Description

About the candidate: Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) Experience with data center M&E equipment Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems Experience working in a “mission critical operations” environment The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately The position has a physical component requiring the ability to lift up to 25Kg and may require working in cramped spaces or elevated locations Ability to speak confidently and to communicate clearly in a virtual environment Strong adherence to processes and be a Process Champion Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff Experience providing client-facing, direct customer support and service. Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual Highly service-oriented, reliable, responsible, self-motivated Good English command Required Data Center experience: Basic knowledge of data center design, including electrical and cooling plant & operation thereof Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.) Rack, stack equipment including commissioning of new racks Strong structured cabling skills on fibre & copper (e.g. looming, term & test) Required systems & hardware expertise: Systems administration (Linux and/or Windows Servers) Hardware repair, diagnosis & break / fix Networking fundamentals (DNS, TCP/IP, basic troubleshooting) IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)

Base Operating System Installs and configuration Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc. Role Responsibilities and Requirements: Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations) Understand internal customer problem and provide technical solution in timely manner Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware System board level repair and fault diagnosis to SLAs Planning and commissioning new rack positions Involvement with the design and commissioning of new whitespaces Structured cabling installation is a significant part of this position Keep up with the latest technologies and apply them appropriately Adherence to defined Health & Safety processes at all times Working as part of a multi-disciplinary team without friction Additional on premise work at customer locations maybe required

Responsibilities

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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