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Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Office Host creates an experience for our hotel guests by offering them an inclusive experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include service areas such as Guest Services, Front Desk and Concierge. Previous customer service experience as well as the ability to communicate well with guests required.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This position requires the ability to work a flexible schedule including weekends and holidays as well as late hours

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Qualifications:

• Customer service or hotel Front Desk experience (Hyatt preferred), valet, concierge and/or food and beverage knowledge.

• Service oriented style with professional presentations skills.

• Clear and concise written and verbal communication skills.

• Must be proficient in Microsoft Word and Excel.

• Must have excellent organizational, interpersonal and time management skills.

• Complete opening and closing sidework as assigned and according to departmental standards.

• Greet guests in a courteous and friendly manner.

• Anticipate and service guests needs.

• Communicate VIP arrivals and special requests with the designated personnel for follow up.

• Meet and greet guests as they arrive, check into reservation management system, escorting guest to the guestrooms and assisting with luggage and vehicles as necessary.

Primary Location: US-VA-Reston

Organization: Hyatt Regency Reston

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: RES001217

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.