Job Information
Hapana Account Manager in Remote, Ohio
About Us
OneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.
The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more.
Globally, OneFitStop is the clear software choice for managing multi-location fitness business operations.
Your new role
Due to growth and internal promotion we are hiring for a new Account Manager to cross-sell and up-sell our Fitness Business Management solutions into our existing customer base as well as engage in their new location onboarding. The Account Manager will develop a consultative approach to customers in the Fitness Industry across multiple sub-segments; allowing for variety and development potential in the role.
The Account Manager will be supported and guided by an experienced leadership team. In addition, the right person will be a vital part of a fantastic customer facing organisation that is extremely collaborative, positive, skilled and fun.
As an Account Manager, you will be a powerful advocate that solves problems and sees opportunities on behalf of the customer and OneFitStop.
What you'll be working on:
Understanding client's business problems and how they are trying to solve them
Building strong relationships with all stakeholders
Being a product expert and supporting client portfolio with enablement and expertise in using the platform
Serve as the trusted point of contact for OneFitStop's portfolio of clients, beginning from the start of the customer journey and extending through to on-boarding, product implementation, business reviews and renewals.
Being proactive in mitigating risk factors to customers renewing
Identifying opportunities for further growth within accounts
Conducting personalised demonstrations of our software
Managing CRM to record customer intelligence and maintain accurate forecasting and reporting
Driving efficient on-boarding of new customers from point-of-sale to reporting requirements, ensuring effective adoption of our platform
Conducting scheduled meetings with clients to ensure our business is meeting clients' existing and future needs
Review existing customers to identify risk of churn or opportunities for growth
You:
Have superb relationship building skills
Have great communication skills – written and verbal
Have a great attitude and desire to learn and excel
Are great at being awesome, down to earth, having a great sense of humour
Have a strong desire to give the best possible customer experience
Have experience in customer facing roles
Have the ability to work autonomously when required
As an added bonus, have previous experience in sales/account management
Overachiever at high school and university
Undergraduate degree
Minimum 6 months full time work experience (candidates with SaaS products and account management experience preferred, not essential)
What's on offer:
Be part of a high growth industry and company that it currently in a high growth phase
Paid trips to attend industry conferences with the Sales Team
A fast paced, and stimulating working environment where your initiative is highly regarded
Apply today!
If you fit the above criteria and are looking for a role where you can think outside of the square, iterate, learn, grow and develop your skills, please do apply.