Job Information
The Beach Boutique Hotel Hotel Front Desk Clerk in Rehoboth Beach, Delaware
This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1267387
This is a seasonal property open from April-October.
This position is for full time 3:00pm-11:00pm. No dayshift available.
The Front Desk Associate is responsible for maintaining guest satisfaction through providing quality guest services that include checking in/out guests, anticipating their needs and solving in a timely manner, answering telephones and taking reservations all in a professional and positive manner.
Tasks and Responsibilities:\ Check-in and check-out guests\ Take reservations in accordance with Reservation Professional guidelines and in a positive and professional manner\ Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day.\ Completing all items on daily tasks sheets\ Ensure proper credit card procedures are followed at all times and within PCI compliance\ Adhere to all cashiering procedures - open, secure and balance out shift banks to include verification of all cash.\ Communicate services and amenities of the hotel to all guests\ Communicate any guests issues or concerns with proper department, managers or co-workers\ Knowledge of hotel safety procedures\ Maintaining cleanliness in front desk, back office and lobby areas\ Maintain complete knowledge at all times of:\ all hotel features/services, hours of operation.\ all room types, numbers, layout, dcor, appointments and location.\ all room rates, special packages and promotions.\ daily house count and expected arrivals/departures.\ room availability status for any given day.