Microsoft Corporation Service Engineer 2 in Redmond, Washington

Have you have seen the Microsoft Retail stores? Do you want to be part of a great team that is delivering an amazing experience directly to the consumers at malls around the country? Are you looking for a fantastic opportunity to join a dynamic group at Microsoft? Do you want to make an impact to how consumers view Microsoft products? Then this is an opportunity for you to join the Microsoft Retail Stores Service Engineering team.

The Retail SE team is looking for a Service Engineer who is talented and highly passionate for technology, Live Site focus and Site Reliability. This position requires strong collaboration and teamwork across team and organizational boundaries, playing a vital role in engineering services that delight the customer.

The ideal candidate will have experience in a team environment, experience running and designing enterprise scale services and platforms, technical depth in cloud platforms, agile development practices, and experience in designing & tuning monitoring/telemetry.



  • Background building and managing end-to-end services surfacing telemetry and stitching together long running business processes.

  • Ability to read/write/configure code using modern design techniques to automate various platform capabilities.

  • Experience with enabling and managing cloud services, usage, and optimizations.

  • Experience with resilience modeling (failure mode analysis) and ability to automate simulation of service outages for platforms.

  • Experience working with software engineering team members and ownership of translating customer and technical requirements into service architecture to meet Quality of Service Expectations for e2e business services

  • Ability to work with service teams and own Live Site Reviews and corrective action plans.

  • Experience owning the Service in backlog discussions & standups to establish appropriate prioritization of Live Site requirements.

  • Identifies and evaluates existing automation tools, features or applications, with the most value to the service team, to increase the productivity of the team.


Required Qualifications:

  • 3+ years of experience working with Automation scripting such as Powershell/Bash, specifically related to deployment, recovery, or other manual processes.

  • 3+ years of experience working with Windows Server/Azure/AWS.

  • 3+ years of experience using telemetry or related system data to understand throughput, limitations and constraints in a service .

  • 3+ years of experience working with infrastructure such as Microsoft Azure, Hyper-V, SQL Azure, Network technologies, NLB, DNS, Active Directory, IIS, Azure Operations Management Suite.

Preferred Qualifications:

  • 3+ years of experience as a Software Development Engineer.

  • Demonstrated experience in web services, virtualization and cloud concepts 

  • Experience with Power BI

  • Candidates should have experience with several of the following: 



  • MySQL/SQL Server/SQL Azure/NOSQL

  • AppInsights/Kustos

  • C#/Java 

  • Experience in defining cost per transaction or per user, based on service configuration.

  • Bachelor’s Degree in Computer Science, Mathematics, or related sciences – or equivalent work experience

  • Outstanding customer focus with the ability to work effectively across multiple business and technical teams to ensure continued customer happiness.

  • Demonstrated expertise in web services, virtualization and cloud concepts.

  • Experience identifying services appropriate for hosting on PaaS and IaaS offerings, as well as migration to internal or external SaaS providers.

  • Excellent problem-solving skills and a passion to solve difficult problems as part of a team.

  • Knowledge of Dynamics CRM and AX is a plus.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.