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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Business Program Manager, Americas Datacenter Operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Senior Business Program Manager, Americas Datacenter Operations you will support the implementation of a robust hiring program for Data Center Operations within CO+I. In this role, you will be instrumental in helping us scale our hiring efforts in the United States and establish Microsoft as an employer of choice for data center operations professionals. This individual will be responsbile for developing, growing, and improving our hiring program for Data Center Operations and actively participate in interviewing, assessing, and hiring talent for Data Centers. This individual will also be responsible for providing training for Data Center new hires and upskilling training for current employees.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Business Program Execution, Evaluation, and Improvement

• Seeks up to date information from key internal stakeholders, including new developments in interviewing techniques, adjustments to technical questions, and future improvements with the technology or processes. Incorporates any changes into course content in partnership with Global Talent Acquisition (GTA).

• Collects and evaluates success criteria and performance metrics.

• Complies with Interviewing SLAs (Service Level Agreements) assigned by Global Talent Acquisition (GTA).

• Utilizes existing interviewing and hiring best practices and consistently evaluates for inefficiencies.

• Structures skilling offers through technical knowledge of adult learning principles and best practices.

• Interview candidates to determine their qualifications for a position by reviewing job requirements, necessary assessments, or other job specific requirements in collaboration with Global Talent Acquisition (GTA)

• Follow debriefing methods to assess candidate requirements consistently and effectively to make decisions on hiring the most qualified candidates.

• Conduct Exit Interviews for employees leaving Microsoft. Partner with HR (Human Resources) to gather themes, insights, and lessons learned to be shared with leaders and managers.

Training and Skilling Delivery

• Delivers one of several single to multi-day skilling offerings or other learning experiences either in person or virtually to target audience with no supervision.

• Focus on training courses for specific Data Center positions.

• Engage with learners to ensure content and concepts are understood and are aligned with learner goals (e.g., internal, and external learner partnership).

• Monitors the progress of learners on major topic areas and assesses knowledge gaps to appropriately reinforce important learnings.

Learning Collaboration and Engagement

• Shares relevant content to internal Learning teams and stakeholders to drive direction of a training area.

• Provides up-to-date knowledge about the content area to content development peers and other cross-functional teams.

• Collaborate with curriculum managers to understand the content and ensure the full curriculum is being delivered by trainers.

• Embody our culture and values

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments

• OR 3+ years' experience supporting IT equipment or related technology.

Background Check Requirements :

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Citizenship Verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or localgovernment agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Preferred Qualifications

• General understanding of the data center market, data center operations roles and requirements

• Expertise and proficiency in program management, including end to end planning of cross organizational projects. 

• Interpersonal skills and presentation skills

• Cross-team collaboration, with ability to work across organizations and reporting boundaries to get things done.

• Passion for attracting, growing, and developing data center operations talent.

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .